Safety Guide

Safety Guide

​The new Safety Guide contains information for tenants about fire safety, community safety and seasonal safety in a single, easy-to-read publication. 

This guide will:

  • Increase tenant awareness of top safety issues and preventative measures.

  • Improve tenant knowledge of what to do in the event an issue occurs.

  • Detail what our responsibilities are in terms of maintaining safe and vibrant communities, including emergency situation response. 

Most of the information in the Tenant Guide can also be found in the Your safety section of this website.

Translations (PDFs)

The Safety Guide is also available in 18 languages. See a list of translations ​of the Safety Guide.

Alternate formats

Large print: Download a large-print vers​ion of the Safety Guide in English (PDF).

Digital spread with animations: Flip through a digital spread of the Safety Guide with certain animated concepts. ​​(coming soon)
Braille: A Braille version of the Safety Guide is available upon request. To request a braille Safety Guide, follow the same instructions below for requesting printed copies.

Do you need the Safety Guide in a format other than the ones offered here? Learn mo​re about requesting content in an alternate format.

Printed copies

To request a printed copy of the Safety Guide, including Braille, you can:
  • Visit your local hub or Regional Office (currently by appointment). ​
  • Email Please include your name, phone number, and address, including unit number.
  • Call the Client Care Centre at 416-981-5500. If you leave a voice message, please remember to say your name, phone number, and address, including unit number.​

Tell us what you think

We'd really like to know what our residents think about the Safety Guide. Your opinion matters, and it's strictly confidential.

​Complete a short online survey about the Safety Guide​.​