Access to Information
Toronto Community Housing collects personal and confidential information about its tenants in the course of its business. We are subject to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA or the Act). The Act provides the public with a right of access to information held by us, subject to limited exemptions, and protects the privacy of individuals whose personal information we hold.
Request access to information
You can access records in several ways:
- submit a Routine Disclosure Request for records without making an FOI request if the records fall within a category of records outlined under Tenant Information below.
- submit a Research and Data Request by completing an External Research and Data Request Form under the Guidelines for External Research and Data Requests.
- submit a written Freedom of Information Request by following these steps.
You can also find a substantial amount of general information about Toronto Community Housing on its website including, for example:
- tenant guide
- Policies and programs
- Board meetings (including board meeting and subcommittee minutes)
- financial reporting (including board expenses, employee expenses, credit ratings, public sector salary disclosure)
- procurement opportunities (including 2019-public procurement awards and 2018-public procurement awards)
Routine Disclosure Request
If you are a current tenant, you can make a routine disclosure request and obtain the following information that you previously submitted to us, or that we previously provided to you:
- Annual Review documents (including Income and Assets documentation, rent calculations and other supporting documents)
- Tenancy Management letters
- Payment and arrears information
- Court Order
- Notice of Termination
- Government-issued identification photo ID documentation, such as documentation about the current tenant's Canadian Status and Identification (Photo, SIN)
Your request can be made verbally or in writing to the tenant services coordinator or the property administrator of your building. No fee is required. You must clearly describe the records sought, including the date of the records where possible. Since you are requesting your own personal information, we will require you to provide a copy of your government issued photo ID to verify your identity.
Examples of valid photo ID:
- Driver's licence
- Ontario photo card
- Citizenship card
- First photo page of your passport
Valid photo ID exceptions:
- Valid photo IDs cannot be expired.
- We cannot accept health cards as valid photo ID because we are not a provincially funded health care service provider.
If the records cannot be located following a reasonable search based on the description provided by you, our property management staff may direct you to submit an FOI request under MFIPPA so that we can undertake a more thorough search.
Research and data requests
If the requested information is for research purposes, and does not include personal information (as defined under MFIPPA), a FOI request may not be necessary – an External Research and Data Request can be submitted instead.
To make an External Research and Data Request, please see the form and guidelines below.
Law enforcement requests
Under MFIPPA, Toronto Community Housing can disclose personal information to a law enforcement agency in Canada to aid an investigation undertaken with a view to law enforcement proceedings or from which a law enforcement proceeding is likely to result.
If you are a law enforcement agency, you must complete the Law Enforcement Request Form (PDF) and mail it to:
Attention: Information Specialist
Toronto Community Housing
931 Yonge Street, 6th floor
Toronto, ON M4W 2H2
Directory of Records
The Directory of Records (PDF) is a listing of the general classes or types of records maintained by Toronto Community Housing. Under MFIPPA Toronto Community Housing is required to make available for inspection and copying by the public a list of general classes or types of records in its custody or control.
More information and related resources
See frequently asked questions or contact our Information Specialist:
- Call TCHC's Client Care Centre and leave your name and telephone number. Someone from the FOI office will return your call.
- Email FOI@torontohousing.ca