Tenant policies
Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto.
On this page you can learn more about policies that are relevant for TCHC tenants and communities. To see the full list of policies relating to TCHC and its operations, visit Policies.
Community safety
Closed circuit television (CCTV) surveillance policy
Accessibility
Accessibility in the built environment policy
Associated documents:
Accessible customer service policy
Associated documents:
Translation and interpretation policy (under review)
Human Rights
Human rights, fair access and harassment policy (currently under review)
Tenant complaint procedure related to Human Rights (PDF) (currently under review)
Partnerships
Non-residential space use policy - tenants and tenant-led groups
Tenant engagement
Tenant representative code of conduct (under review)
Associated Documents:
- Roles and responsibilities for tenant representatives guideline
- Removal of a tenant representative guideline
Tenant funds distribution policy
Vulnerability
Vulnerability definition policy
Tenants, transfers and relocations
Addition to household composition directive
Unit condition follow-up process
Eviction prevention policy for non-payment of rent (arrears)
Additional policies
The following TCHC Policies also impact tenants.
Transparency
Legal
Board and governance
Deputation policy for stakeholders
