Policies
Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto. Learn more about our policies here.
Community safety
Closed circuit television (CCTV) surveillance policy
Procurement
Accessibility
Accessibility in the built environment policy
Accessible customer service policy
Translation and interpretation policy (under review)
Associated documents:
Build standards for new/existing builds (PDF)
Tenant guide to build standards
Accessible customer service policy guidelines
Hiring and fair wages
Fair wage policy (under review)
Workplace diversity policy (under review)
Human Rights
Human rights, fair access and harassment policy
Tenant complaint procedure related to Human Rights
Transparency
Conflict of interest policy - employees
Code of conduct policy - employees
Expense reimbursement policy (under review)
Legal
Risk management
Enterprise risk management policy
Board and governance
Code of ethics and conduct for board of directors
Board of directors conflict of interest policy
Deputation policy for stakeholders
Director education and board development policy
Board of directors meeting procedures
Partnerships
Non-residential space use policy - agencies
Non-residential space use policy - tenants and tenant-led groups
Tenant engagement
Tenant representative code of conduct (under review)
Tenant funds distribution policy
Associated Documents:
Roles and responsibilities for tenant representatives guideline
Removal of a tenant representative guideline
Vulnerability
Vulnerability definition policy
Tenants, transfers and relocations
Addition to household composition directive
Unit condition follow-up process
Eviction prevention policy for non-payment of rent (arrears)
