Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto. Learn more about our policies here.

Tenant Policies

The following policies relate to TCHC tenants and communities. You can also find these policies in the Tenant policies section.

Community safety

Closed circuit television (CCTV) surveillance policy


Accessibility in the built environment policy

Associated documents:

Accessibility policy

Accessible customer service policy

Associated documents:

Translation and interpretation policy (under review) 

Harm reduction policy

Human Rights

Human rights, fair access and harassment policy (currently under review)

Interim Procedure for Tenant Human Rights Complaints (currently under review)


Interim policy for tenant community gardens (PDF)

Associated documents:


Non-residential space use policy - tenants and tenant-led groups

Tenant engagement

Tenant representative code of conduct (under review)

Associated Documents:

Tenant funds distribution policy


Vulnerability definition policy

Tenants, transfers and relocations

Tenant transfer policy

Relocation policy

Addition to household composition directive

Policy on evictions for cause

Visitor and guest policy

Unit condition follow-up process

Eviction prevention policy for non-payment of rent (arrears)