Your rights

Your rights

​​​​As a tenant, you have the right to:

​​

Security of tenancy

You can continue to live in your rental unit until:
  • You give the landlord (Toronto Community Housing) proper written notice
    or
  • The landlord (Toronto Community Housing) gives you a notice to end your tenancy for breaking rules of the Residential Tenancies Act.

Notice before entry

  • A landlord (Toronto Community Housing) must provide 24 hours' written notice before entering your unit, unless there is an emergency or if you agree to allow us to enter. You will be given a three-hour window for when the person will enter your unit.
  • A Toronto Community Housing staff person or contractor who enters your unit must have a reason for entering that complies with the Residential Tenancies Act or your lease.

As a tenant, you and anyone living with you must comply with the responsibilities of your lease. This includes, but is not limited to, the following responsibilities:​​

  • Pay your rent on time every month. Rent is due on or before the first day of every month.
  • Keep your unit clean and in good condition.
  • Repair or pay to repair damages that you or your visitors or your guests cause. (This does not include repairs for regular wear and tear.)
  • Be responsible for your actions and the actions of the other members of your household, your visitors, your guests, their pets and your pets.
  • Respect your neighbours by not making too much noise, controlling and cleaning up after your pets, and helping to keep common areas clean by disposing of garbage and recycling items properly using the garbage and recycling bins provided.
  • Respect all property in our communities, including rental units, personal property, common spaces and offices.
  • Follow Toronto Community Housing policies and all applicable laws.
  • Get household insurance for your belongings. This is usually called contents or renters' insurance. Household insurance is mandatory, as outlined in your lease agreement.
  • Ask your Superintendent for help if you need your lock changed. Do not change locks yourself.
  • Tell your Tenant Services Coordinator or Property Administrator, in writing, within 30 days, if someone moves in or moves out of your unit.
  • Report changes to your income or assets within 30 days of the change to your Tenant Services Coordinator or Property Administrator.
  • You must follow the Visitor and Guest policy at all times.
  • ​You are not permitted to sublet your unit, as stated in your lease agreement.

Human rights

Toronto is made up of many peoples and cultures. Toronto Community Housing embraces this diversity and is committed to providing an inclusive housing and working environment where everyone is valued equally and treated fairly. Residents, visitors, guests and staff have the right to live and work in a safe environment of mutual respect, free from discrimination and harassment in all forms.

Toronto Community Housing has a Human Rights, Harassment and Fair Access Policy that reflects the requirements of the Ontario Human Rights Code.

Anyone who believes that they have been harassed and/or discriminated against under this policy may file a complaint to the Operating Unit office, Property Management office or directly to the Office of Diversity, Fairness and Human Rights.

If you need more information about human rights at Toronto Community Housing, or want to read the ​policy, email humanrights@torontohousing.ca​ or visit​ the Human Rights web page.

Important:Watch a video about tenant responsibilities​. This video is available in 18 languages.

Learn more about Toronto Community Housing's rights and responsibilities​.​