Tenant Services Committee (TSC) Meeting - September 6, 2018

Public Agenda

9:20 - Chair’s Remarks

Action: Information

Pre-read: Verbal Report

Presenter: Chair

9:25 - Consent agenda

Approval of Public Meeting Agenda

Action: TSC Approval

Pre-read: Agenda

Presenter: Chair

Chair’s Poll re: Conflict of Interest

Action: Declaration

Pre-read: Agenda and Conflict of Interest Policy

Presenter: Chair

Confirmation of the Public Meeting Minutes of July 20, 2018

Action: TSC Approval

Pre-read: Minutes

Presenter: Chair

Business Arising from the Public Meeting Minutes and Action Items Update

Action: Information

Pre-read: Action Item List

Presenter: Chair

2017 Tenant Survey Action Plan Update

Action: Information

Pre-read: TSC:2018-27

Presenter: Director, Strategic Planning and Stakeholder Relations

9:30 - Reports from Tenant and Community Services

Tenant Engagement System Refresh Update – Designing a Refreshed Tenant Engagement System

Action: Information

Pre-read: TSC:2018-28

Presenter: Vice President, Tenant and Community Services

Collaboration Framework

Action: Information

Pre-read: TSC:2018-29

Presenter: Vice President, Tenant and Community Services

Non-Residential Use of Space Policies

Action: Information

Pre-read: TSC:2018-30

Presenter: Vice President, Tenant and Community Services

TERMINATION

Public Meeting Minutes

The Tenant Services Committee (“TSC”) of Toronto Community Housing Corporation (“TCHC”) held a public meeting on September 6, 2018, in the Main Floor Conference Room, 931 Yonge Street, Toronto, and by teleconference, commencing at 9:40 a.m.

TSC Directors Present:

Linda Jackson, Chair

Councillor Frank Di Giorgio (by teleconference)

Debbie Douglas (by teleconference)

Ubah Farah (by teleconference at 9:13 a.m.)

Councillor Michael Ford

Brian Smith 

TSC Directors Absent:

Amanda Coombs (on leave of absence)

Ex-Officio Director Present:

Kevin Marshman 

Management present:

Marta Asturi, Legal Counsel and Assistant Corporate Secretary

Angela Cooke, Vice President, Tenant and Community Services

Ismail Ibrahim, General Counsel and Corporate Secretary

Kathy Milsom, President and Chief Executive Officer

Cynthia Summers, Commissioner of Housing Equity

A quorum being present, the TSC Chair called the public meeting to order and Ms. Sonia Fung served as recording secretary.

Deputations

Verbal deputations were received at the meeting from the following persons:

• Item 2D: Miguel Avila-Velarde;
• Item 3A: Bill Lohman, Susan Gapka, Tom Robson; and 
• Item 3B: Cathy Birch. 

Item 1 - Chairs Remarks

The Chair congratulated the President and Chief Executive Officer for her one-year anniversary at TCHC. It was noted that during the In-Camera meeting, TSC reviewed the Ombudsman’s report and had a brief discussion on the cannabis issue, which will be brought forward to a future public meeting.

Item 2A - Approval of Public Meeting Agenda

Motion carried

ON MOTION DULY MADE by Mr. Smith, seconded by Mr.  Marshman and carried, TSC approved the public meeting agenda.

Item 2B - Declaration of Conflict of Interest

The Chair requested members of the TSC to indicate any agenda item in which they had a conflict of interest, together with the nature of the interest. None were declared.

Item 2C - Confirmation of TSC July 20, 2018 Public Meeting Minutes

The TSC had before it the draft minutes for the public meeting held on July 20, 2018.

Motion carried

ON MOTION DULY MADE by Mr. Smith, seconded by Ms. Douglas and carried, TSC confirmed the above-captioned minutes without amendment.

Item 2D - Business Arising from the Public Meeting Minutes and Action Items Update

Mr. Miguel Avila-Velarde deputed the item.

It was noted a report on e-bike will be submitted to TSC at the next meeting.

Motion carried

ON MOTION DULY MADE by Mr. Smith, seconded by Councillor Ford and carried, TSC received the report for information.

Item 2E - 2017 Tenant Survey Action Plan Update, TSC:2018-27

It was noted that a report on the 2017 tenant survey action plan update will be submitted to TSC at the next meeting. 

Motion carried

ON MOTION DULY MADE by Councillor Ford, seconded by Mr. Smith and carried, TSC received the report for information.

Item 3A - Tenant Engagement System Refresh Update – Designing a Refreshed Tenant Engagement System, TSC:2018-28

TSC had before it the above-captioned report (TSC:2018-28).

Bill Lohman, Susan Gapka and Tom Robson deputed on the item. Copies of the written deputation from Mr. Lohman were distributed to members of TSC at the meeting.

TSC and Management discussed the report and the following points emerged:

• It was noted that tenant input will be sought in the drafting of survey questions, which will be provided to the working groups;
• It was noted that information on demographics will be set out in different categories; and
• It was noted that the next Tenant Engagement System refresh update should include information on the impact resulting from the new system.

This report was deferred to the next TSC meeting for further discussion.

Item 3B - Collaboration Framework, TSC:2018-29

Ms. Cathy Birch deputed the item.

The Vice President, Tenants & Community Services Division presented the above-captioned report:

TSC and Management discussed the report and the following point emerged:

• It was noted that information on the collaboration framework will be presented in segmentation of city-wide and local community collaborations.

Motion carried

ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Ms. Marshman and carried, the TSC received the reports for information.

Item 3C - Non-Residential Use of Space Policies, TSC:2018-30

The Vice President, Tenants & Community Services Division presented the above-captioned report:

TSC and Management discussed the report and the following point emerged:

• It was clarified that organizations that use space for tenants would be considered non-residential users. It was noted that the next stage to the process would be meeting with non- resident groups to clarify how spaces are used. 

Motion carried

ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Mr. Marshman and carried, TSC received the report for information.

TERMINATION

TSC resolved to terminate the public meeting at 10:23 a.m.