Jag Sharma joined Toronto Community Housing as President and Chief Executive Officer on August 3, 2021.
A passionate and strategic leader with proven success driving service excellence through progressive continuous improvement initiatives, Jag brings exceptional private and public sector experience from top-tier organizations such as the Ford Motor Company, Maple Leaf Foods, Canada Post Corporation and the City of Oshawa, where he served for eight years in executive leadership roles, as Commissioner of Community Services and then as City Manager.
Under Jag's leadership, TeachingCity was launched in 2017 bringing together the City of Oshawa and its education and research partners to address Oshawa's urban issues through innovation, collaboration, applied research and shared experiential learning opportunities, with the aim to position Oshawa as a local, national and global community of urban research and learning.
Jag joined TCHC from the Town of Newmarket where he is currently Chief Administrative Officer reporting to the Mayor and Council, and leading a team of close to 700 employees. At the Town of Newmarket, Jag drove the organization's success in key areas such as customer service excellence; establishing Council's strategic priorities and related public reporting; delivering the Town's first Financial Strategy; overseeing its pandemic response; championing Newmarket's digital transformation strategy; and establishing an emerging leaders development program.
Jag was instrumental in the establishment of the Newmarket Task Force to address anti-Black racism, supported by the Diversity, Equity and Inclusion staff committee. Formed in July, 2020, the task force's mandate is to encourage positive race relations within the Town of Newmarket by providing advice to Council and the Strategic Leadership Team, with a focus on racial equity opportunities in Newmarket, and on issues or activities that impact the Black community.
Jag holds a Bachelor of Science (BSc) degree in Electrical Engineering and a Master's degree in Business Administration from Queen's University and is also a Lean Six Sigma Black Belt.
Phone: (416) 981-4088
Any voicemails left for the CEO's office regarding complaints about service or the conduct of a fellow tenant will be assigned to the Solutions team for follow up. The Solutions team manages TCHC's complaints process, working to quickly resolve tenant complaints in a fair, efficient and transparent manner. To learn more about TCHC's complaint process, please visit the Complaints page on our website, or contact the Solutions team directly at (416) 981-6000 or email@example.com
For enquiries related to the status of a service or maintenance request, or to request repairs in your unit, please contact the Client Care Centre at (416) 981-5500, which is available 24 hours a day, 7 days a week to serve you.