New Crisis priority transfer category

New Crisis priority transfer category

As recommended by the Toronto Ombudsman, Toronto Community Housing is creating a new Crisis priority transfer category.

The Crisis priority will help us respond quickly and effectively in processing transfer requests. Toronto Community Housing is committed to creating a transfer process that is fair, consistent and timely for all tenants. A team of staff from across the company have been working to improve the integrity, fairness, consistency and timeliness of the transfer process. The team has developed a draft of the new Crisis priority category and process, and options on how to handle the existing Medical and Safety at Risk transfer waiting list.

Q&As for Toronto Community Housing tenants


Q: Will there be a chance for tenants to provide feedback on the proposed new Crisis priority category and process, and options for the existing Medical and Safety at Risk transfer waiting list?

A: Yes, four tenant consultation meetings will be held in May. The meetings will be led by an independent third-party facilitator.


Date: Tuesday, May 8
Time: 6 to 8:30 p.m.
Location: 1775 Eglinton Ave. W. (Eglinton Ave. W. & Dufferin St.), main floor recreation room

Date: Thursday, May 10
Time: 2:30 to 5 p.m.
Location: 341 Bloor St. W. (Bloor St. W. & St. George St.), 2nd floor recreation room

Date: Tuesday, May 15
Time: 6 to 8:30 p.m.
Location: 65 Greencrest Circuit (Lawrence Ave. E. & Markham Rd.), main floor recreation room

Date: Thursday, May 17
Time: 6 to 8:30 p.m.
Location: 341 Bloor St. W. (Bloor St. W. & St. George St.), 2nd floor recreation room

All locations are fully accessible. Light refreshments will be provided. TTC token reimbursement is available on request. 

Please tell us at least five (5) business days before the meeting if you need a language interpreter or attendant care. If an American Sign Language (ASL) interpreter is required, please notify us at least 10 business days prior.

The Crisis priority transfer poster is available in 5 languages: 

For more information, or to register to attend this meeting, please contact Joseph Ching at 416-981-4087 or Joseph.Ching@torontohousing.ca.

Q: How do I give feedback on this process if I cannot attend a consultation?
A: For tenants who are not able to attend Toronto Community Housing's tenant priority transfer consultation process, or for those who have more feedback to provide, this anonymous online survey offers an opportunity to record your thoughts and feedback. We appreciate your time and value your input.

You can read a copy of the Tenant Priority Transfer Presentation that is being used during consultations. The following link will take you to the presentation used during consultations. It will provide helpful context about the Ombudsman's report and Toronto Community Housing's proposals as you answer each questions.

Thank you in advance for your feedback, thoughts and ideas.


Q: Who else is being consulted?

A: Meetings will take place with City staff, stakeholders, outside agencies and partners to gather feedback on the proposed Crisis priority category definition and process, and on how households on the existing Medical and Safety at Risk waiting list may be impacted.


Q:  When will the new Crisis priority category be implemented?

A: The new process will be in place on July 1, 2018.

 

Q: What will happen to the existing Medical and Safety at Risk transfer waiting list?

A: We have developed a number of different options on how to handle the existing waiting list, and will be asking for feedback from tenants at the consultation meetings.

 

Q: What happens to households on the existing Medical and Safety at Risk transfer waiting list?

A:  If a household is currently on the waiting list, the household will remain on the list until the new Crisis priority transfer process is in place. Households on the waiting list will be advised of any decisions affecting them once the new Crisis priority category is in place.

 

Q: Who can tenants contact if they want more information?

A: Tenants can reach out to their Tenant Services Coordinator for more information.


Read the new Crisis priority transfer category: Q&As for Toronto Community Housing tenants (PDF)

Read Kathy Milsom's letter to tenants. (PDF)