How we serve residents
Toronto Community Housing has about 1,600 employees who work to provide the services and information you need about repairs, your lease, local services and support, and safety.
Client Care Centre
The Client Care Centre can be reached 24 hours a day, 365 days a year. Agents respond to calls and can help you with emergencies in your building. They can also answer questions about your tenancy and repair requests.
Contact the Client Care Centre about:
Always write down your reference number.
- repairs in your unit
- how to make a complaint
- a letter you received
- your last call to the Client Care Centre
When you call the Client Care Centre to request a repair or ask a question about your tenancy, our agents will give you a reference number. Use the number to follow up on your request. Be sure to ask for a reference number every time you call.Contact the Client Care CentreCall:
if your matter is not urgent.
SuperintendentYour Superintendent works in your building or community. He or she looks after day-to-day maintenance and completes service requests.
Superintendents work Monday to Friday from 8:30 a.m. to 4:30 p.m.
For after-hours service, call the Client Care Centre at
Tenant Services CoordinatorYour Tenant Services Coordinator is responsible for renting out units, meeting with residents for lease signing, and calculating rent. You can contact your Tenant Services Coordinator with questions about your rent or any other tenancy matters.
Community Services Coordinator
Your Community Services Coordinator works with residents, local leaders, and agencies to identify your community's needs and support resident leadership and involvement. Community Services Coordinators:
- work with you to reach common goals
- connect you to available services, opportunities and other supports you may need
Community Patrol Officers
Your Community Patrol Officers and Special Constables, as well as private security companies, work in partnership with the Toronto Police Service to keep your community safe. These officers can be seen on site in your community. They also respond to resident calls.Contact the Community Safety Unit
Community Safety AdvisorsYour Community Safety Advisor can identify appropriate internal resources and external agencies to help solve or address safety concerns in your communities. Community Safety Advisors also provide support for resident-led safety councils.
Community Housing SupervisorYour Community Housing Supervisor manages your building staff team and helps coordinate repairs in your community.
Property Management Staff
We work with four service providers that support us in managing some of our properties. The property management companies are slightly different in the day-to-day operation of buildings. You will still have a Superintendent on site, but their office structures are different. If you need to speak with someone about your lease, your rent or your account, visit your local Property Management office.Review the list of buildings managed by a property management company (PDF).