Contact us

Contact us

​​​​​​​​​​​​Quick links


Client Care Centre

416-981-5500

help@torontohousing.ca

We're here for tenants 24 hours a day, 7 days a week.

Call or send an email to the Client Care Centre for:

  • Routine and after-hours maintenance and repair requests
  • Questions about your rent or your lease, or anything else about your tenancy
  • Making a complaint
  • Contacting your Regional team or Property Management office and other staff
  • Non-residents can also call the Client Care Centre to ask questions and contact staff
  • If you need help with an emergency repair, always call; do not send an email 
  • Interpretation into 170 languages is available
  • Be sure you ask for a reference number for each request you make

We aim to:

  • Answer the phone within 90 seconds
  • Respond to emails to help@torontohousing.ca and voice mails within 24 business hours
  • Respond to after-hours emergencies within one to four hours
  • Respond to other tenancy and administrative requests within two days
  • Respond to requests for repairs and maintenance within five business days

Community Safety Unit

416-921-2323

In an emergency, always call 9-1-1. Learn more about th​e ​​Com​munity Safety Unit.​​


Regional Offices

View a list of all Regional offices.

Includes:

  • Locations
  • Hours of operation - Monday to Friday, 8:30 a.m. to 4:30 p.m.
  • Staff contact information

Head office

Toronto Community Housing
931 Yonge Street
Toronto, Ontario, Canada
M4W 2H2

416-981-6014
Hours of operation:
Monday to Friday, 8:30 a.m. to 4:30 p.m.

Connect with us

For general information: info@torontohousing.ca

For tenants with maintenance and administrative inquires, agents will respond within 24 hours: help@torontohousing.ca


Social media​

Our social media accounts are not monitored 24/7.  If you have a maintenance request, always call the Client Care Centre at 416-981-5500 for service. 

Twitter: @TOHousing
Facebook: @TorontoCommunityHousing​
Instagram: torontohousing
LinkedIn: Toronto Community Housing

Social Media Policy​


Already a tenant?


General information

Check out our​​ Reside​nt section​.


Client Care Centre

Find o​ut more about how and when to contact the Client Care Centre.​​


Regional Offices

Contact y​​​​our Regional​​ offi​ce.​


Tenant opportunities

We are committed to connecting tenants with career and job opportunities. We do this by working with our business partners to set up scholarships, mentorship programs and training opportunities. Find more car​eer opportunities.​


Freedom of Information requests

File a Freedom of Information request for personal or corporate in​formation.


Human rights complaints

As described in our Human Rights, Discri​mination, Harassment and F​air Access Policy (PDF)​, we will not tolerate any form of discrimination. Anyone who is a direct tenant of Toronto Community Housing, or who lives in a unit leased from Toronto Community Housing, may make formal (written) and informal (written or verbal) human rights complaints. Read m​ore about our Human Rights Policy.​​

Make a Hum​an Rights c​om​​p​laint (PDF).​​


Complaint process

We are committed to addressing issues about your housing. To make a complaint about issues that have not been resolved, please see our Tenant Com​​plaint Proce​​ss.


Board meeting deputations

Tenants and stakeholders are welcome to speak about public agenda items at Board and committee meetings. If you are submitting written materials, you must send them at least three days before the meeting. Debutants who do not pre-register must come to the meeting and say they would like a chance to speak at the start of the meeting. Read the Bo​​ard Deputation Policy (PDF).


Reporting fraud and waste

If you see or think staff or another tenant has committed fraud, report it immediately by calling our fraud hotline at 1-877-993-6744 or make a report online

Learn more ab​out r​e​​porting fraud or waste.​


Office of the Commissioner of Housing Equity (OCHE)

This is an independent office whose goal is to make sure support and protections exist for seniors (age 59 and older) and vulnerable residents of Toronto Community Housing who face a loss of subsidy or eviction due to rental arrears. To contact OCHE, call 416-632-7999 or email info@oche.ca. To learn more, visit the OCHE website.


Translation and interpretation

Tenants who need translation or interpretation should give as much notice as possible that they need these services by contacting local staff or calling or emailing the Client Care Centre​ at 416-981-5500​ or help@torontohousing.ca.

To request a translated copy of a letter, document, or Toronto Community Housing
publication, tenants can email public.affairs@torontohousing.ca. Read the Translation and​​ Interpretatio​​n Policy (PDF).​


Parking

Tenants that wish to register for parking should contact their Tenant Service Hub (if open) or Property Management office. To learn more, read about parking at ​Toronto Communi​ty​ Housing.


Interested in becoming a tenant?


Market rent

Toronto Community Housing has market and affordable rate units available for singles, families and seniors. Market and affordable​ rent rates are not subsidized. Find out ab​​out more market and affordable rent.​


City of Toronto: rent-geared-to-income subsidy program

The City of Toronto manages the central waiting list for social housing in Toronto. Find out more about the Rent-Geared-to-Income Subsidy program and how to apply.


I want to do business with Toronto Community Housing


Strategic procurement

Toronto Community Housing enters into agreements with many businesses to provide a range of goods and services for our communities. Review our current bid op​portunities​.


Vendor information

Toronto Community Housing has centralized accounts payable entry but local managers are responsible for approving vendor invoices. Vendors may email Procurement@torontohousing.ca.


Accounts payable

Direct all inquiries about outstanding invoices to the manager responsible for the purchase.


Commercial opportunities

Toronto Community Housing manages retail and parking opportunities in over half-a-million square feet of space, in prime locations all across the city. We also offer rooftop spaces for lease at over 400 locations across the city, and we have multiple advertising opportunities and filming locations available in our properties. Find out more abo​ut c​​o​mmercial opportunities​.


I am from a commu​nity orga​nization​​

​​

Economic development

Toronto Community Housing is committed to providing economic development and employment benefits or opportunities to tenants. Opportunities include job creation, entrepreneurship, community space improvements, scholarships, internships and leadership development. Find out more about economic op​​portu​​nities (PDF).​


Community safety and support

This team focuses on local community building efforts in the areas of tenant engagement, leadership and participation in governance, youth development, city-building, and seniors support.

​Managers, Community Safety and Support

East

​Central

​West

​Gail Johnson

Tel: 416-98​​1-6520
​​
Cell: 416-896-1328

Email Gail
​TBD


​Joseph Greer

Tel: 416-981-4923

Cell: 647-654-7602

Email Joseph

Tenancy Management

This team focuses on maintaining tenancies and independent living for residents who need support. This supports frail or isolated seniors and vulnerable adults living with mental health or addictions.​

​Managers, Tenancy Management

​East

​Central

​West

​Kevin Brooks

Tel: 416-981-4097

Cell: 647-637-1691

Email Kevin
Sulekha Jama

Tel: 416-981-5981

Cell: 647-321-1771

Email Sulekha


Patricia Quartarone

Tel: 416-981-5815


Email Patricia

I am looking for a job or have questions about the recruitment process

Human Resources

Apply for a ca​​reer at Toronto Comm​unity​​ Housing​.


Fax: 416-981-4260
Email Human Resources

If you have a concern or complaint about the recruitment process, email Human.Resources@torontohousing.ca

For a complaint or concern please include your name, contact information, associated Job Competition File #, the name of the Recruiter responsible for the recruitment process (if known), and a brief summary of your complaint.

You can expect an acknowledgment of your complaint from Toronto Community Housing within one business day.


I am a journalist


Media information

Media Line
Tel: 416-737-1352
Email media@torontohousing.ca

Visit the new​sro​​om. ​​


I am looking to partner with Toronto Community Housing

Research requests

We support academic research that furthers our understanding of housing-related issues. We welcome application requests from individuals, agencies, and institutions that want to conduct research involving our business, residents, staff or properties.


Research request app​l​​ica​​t​​io​​n ​(PDF)​​​​​​​​

Erin Bradford 
​Planning Assistant, Strategic Planning & Stakeholder Relations
Tel: 416-981-5601
Email Erin

Visitors

If you are a housing provider or sector offic​ial who would like to visit one of our communities or exchange best practices with Toronto Community Housing, please contact:


Lindsay Viets
Director, Strategic Planning and Stakeholder Relations
Tel: 416-981-4131
Email Lindsay



I am an elected official or government official

Elected offic​ial liaison

If you are a councillor, MPP or MP or staff for an elected official and would like to talk to someone at Toronto Community Housing, please contact:


Neil Carter
Tel: 416-981-4433
Email Neil

You will receive a response within five business days.


Government relations

For information about government relations and advocacy strategies, please contact:


Lindsay Viets
Director, Strategic Planning and Stakeholder Relations
Tel: 416-981-4131
Email Lindsay


Staff Directory

Please note that this directory is updated every three months and may not reflect the most current staff list in these roles at TCHC.

For maintenance and service issues, please call our Client Care Centre at 416-981-5500. We are here for tenants 24 hours a day, seven days a week.

Call our Community Safety Unit at 416-921-2323 for security issues or to report a parking violation on Toronto Community Housing property.


Department

​PDF Directory

​Centre for Advancing the Interests of Black People
​Centre for Advancing the Interests of Black People Staff Directory
​Community Safety Unit
Community Safety Unit Staff Directory 
​Development
Development Staff Directory
​Finance
Finance Staff Directory 
​Human Resources
Human Resources Staff Directory
Information Technology Services
Information Technology Services Directory
​Legal Services
Legal Services Staff Directory
​Office of the CEO
​Office of the CEO Staff Directory
​Seniors Housing UnitSeniors Housing Unit Staff Directory
​Strategic Planning and Stakeholder Relations
Strategic Planning and Stakeholder Relations Staff Directory
​Strategic Communications
Strategic Communications Staff Directory

​Operations Divisions


​Business Operations
Business Operations Staff Directory​
​Chief Operating Officer and Engagement
Chief Operating Officer and Engagement Staff Directory
​Facilities Management
Facilities Management Staff Directory
​Regional Operations – East
Regional Operations (East) Staff Directory
Regional Operations – Central​
Regional Operations (Central) Staff Directory
Regional Operations – West​
Regional Operations (West) Staff Directory
Tenant Resolutions Office​
Tenant Resolutions Office Staff Directory