Contact us

Contact us

​​​​​​​​​​​​Quick links


Client Care Centre

416-981-5500

help@torontohousing.ca

We're here for residents 24 hours a day, 7 days a week.

Call or send an email to the Client Care Centre for:

  • Routine and after-hours maintenance and repair requests
  • Questions about your rent or your lease, or anything else about your tenancy
  • Making a complaint
  • Contacting your Operating Unit or Property Management office and other staff
  • Non-residents can also call the Client Care Centre to ask questions and contact staff
  • If you need help with an emergency repair, always call; do not send an email
  • Interpretation into 170 languages is available
  • Be sure you ask for a reference number for each request you make

We aim to:

  • Answer the phone within 90 seconds
  • Respond to emails to help@torontohousing.ca within 24 hours
  • Respond to after-hours emergencies within one to four hours
  • Respond to other tenancy and administrative requests within two days
  • Respond to requests for repairs and maintenance within five business days

Community Safety Unit

416-921-2323

In an emergency, always call 9-1-1. Learn more about th​e ​​Com​munity Safety Unit.​​


Local Operating Units (OUs)

View a list of all Op​​erating Units.

Includes:

  • Locations
  • Hours of operation - Monday to Friday, 8:30 a.m. - 4:30 p.m.
  • Staff contact information

Head office

Toronto Community Housing
931 Yonge Street
Toronto, Ontario, Canada
M4W 2H2

416-981-6014
Hours of operation:
Monday to Friday, 8:30 a.m. to 4:30 p.m.

Connect with us

For general information: info@torontohousing.ca

For tenants with maintenance and administrative inquires, agents will respond within 24 hours: help@torontohousing.ca


Social media​

Twitter: @TOHousing
Facebook: @TorontoCommunityHousing​
Instagram: torontohousing
LinkedIn: Toronto Community Housing

Social Media Policy​


Already a tenant?


General information

Check out our​​ Reside​nt section​.


Client Care Centre

Find o​ut more about how and when to contact the Client Care Centre.​​


Operating Units

Contact y​​​​our Oper​​ating ​Unit offi​ce.​


Tenant opportunities

We are committed to connecting tenants with career and job opportunities. We do this by working with our business partners to set up scholarships, mentorship programs and training opportunities. Find more car​eer opportunities.​


Freedom of Information requests

File a Freedom of Information request for personal or corporate in​formation.


Human rights complaints

As described in our Human Rights, Discri​mination, Harassment and F​air Access Policy (PDF)​, we will not tolerate any form of discrimination. Anyone who is a direct tenant of Toronto Community Housing, or who lives in a unit leased from Toronto Community Housing, may make formal (written) and informal (written or verbal) human rights complaints. Read m​ore about our Human Rights Policy.​​

Make a Hum​an Rights c​om​​p​laint (PDF).​​


Complaint process

We are committed to addressing issues about your housing. To make a complaint about issues that have not been resolved, please see our Tenant Com​​plaint Proce​​ss (PDF).


Board meeting deputations

Tenants and stakeholders are welcome to speak about public agenda items at Board and committee meetings. If you are submitting written materials, you must send them at least three days before the meeting. Debutants who do not pre-register must come to the meeting and say they would like a chance to speak at the start of the meeting. Read the Bo​​ard Deputation Policy(PDF).


Reporting fraud and waste

If you see or think staff or another tenant has committed fraud, report it immediately by calling the "Do What's Right" hotline at 1-877-993-6744 or report the fr​aud and ​waste onlineLearn more ab​out r​e​​porting fraud or waste.​


Internal Audit
Chief Internal Auditor's Office
Michael Vear
416-981-4065
Email Michael

Office of the Commissioner of Housing Equity (OCHE)

This is an independent office whose goal is to make sure support and protections exist for seniors (age 59 and older) and vulnerable residents of Toronto Community Housing who face a loss of subsidy or eviction due to rental arrears. To contact OCHE, call 416-632-7999 or email info@oche.ca. To learn more, visit the OCHE website.


Translation and interpretation

Tenants who need translation or interpretation should give as much notice as possible that they need these services by contacting local staff or calling or emailing the Client Care Centre​ at 416-981-5500​ or help@torontohousing.ca.

To request a translated copy of a letter, document, or Toronto Community Housing
publication, tenants can email public.affairs@torontohousing.ca. Read the Translation and​​ Interpretatio​​n Policy (PDF).​


Parking

Tenants that wish to register for parking should visit their Operating Unit or Property Management office. To learn more, read about parking at ​Toronto Communi​ty​ Housing.


Interested in becoming a tenant?


Market rent

Toronto Community Housing has market and affordable rate units available for singles, families and seniors. Market and affordable​ rent rates are not subsidized. Find out ab​​out more market and affordable rent.​


Housing Connections: rent-geared-to-income waiting list

Housing Connections is a subsidiary of Toronto Community Housing that manages the central waiting list for social housing in Toronto. Find out more about Housing C​on​nections.


I want to do business with Toronto Community Housing


Strategic procurement

Toronto Community Housing enters into agreements with many businesses to provide a range of goods and services for our communities. Review our current bid op​portunities​.


Vendor information

Toronto Community Housing has centralized accounts payable entry but local managers are responsible for approving vendor invoices. Vendors may email Procurement@torontohousing.ca.


Accounts payable

Direct all inquiries about outstanding invoices to the manager responsible for the purchase.


Commercial opportunities

Toronto Community Housing manages retail and parking opportunities in over half-a-million square feet of space, in prime locations all across the city. We also offer rooftop spaces for lease at over 400 locations across the city, and we have multiple advertising opportunities and filming locations available in our properties. Find out more abo​ut c​​o​mmercial opportunities​.


I am from a commu​nity orga​nization​​

​​

Economic development

Toronto Community Housing is committed to providing economic development and employment benefits or opportunities to tenants. Opportunities include job creation, entrepreneurship, community space improvements, scholarships, internships and leadership development. Find out more about economic op​​portu​​nities (PDF).​


Resident engagement and community development

This team focuses on local community building efforts in the areas of tenant engagement, leadership and participation in governance, youth development, city-building, and seniors support.

​Managers, Reside​nt Engagement and Community Development
East​ Central​ West​​Vice President, Resident and Community Services 
Gail Johnson

Tel: 416-98​​1-6520
​​
Cell: 416-896-1328

Email Gail
Matan Zelver

Tel: 416-981-5480

Cell: 647-637-0297

Email Matan
Roberto Abeabe

Tel: 416-981-5480

Cell: 647-458-8135

Email Roberto
Angela Cooke

Email ​Angela

Resident access and support

This team focuses on maintaining tenancies and independent living for residents who need support. This supports frail or isolated seniors and vulnerable adults living with mental health or addictions.​

Managers, Resident Access and Support
East​ Ce​​ntral​​​​ West Vice President, Resident and Community Services 
Gladys Cheung​

Tel: 416-981-6942

Cell: 416-881-3824

Email Gladys
Sulekha Jama

Tel: 416-981-5981

Cell: 647-321-1771

Email Sulekha
Anne McGregor

Tel: 416-981-6946

Cell: 416-891-0021

Email Anne
Angela Cooke

Email Angela

I am looking for a job or have questions about the recruitment process

Human Resources

Apply for a ca​​reer at Toronto Comm​unity​​ Housing​.


Fax: 416-981-4260
Email Human Resources

Submit a comment or complaint about the recruitment process.


Jessica Luddington
Recruitment Policy and Compliance Manager
Call: 416-981-4148
Email Jessica​

For a complaint please include your name, contact information, associated Job Competition File #, the name of the Recruiter responsible for the recruitment process (if known), and a brief summary of your complaint.

You can expect an acknowledgment of your complaint from Toronto Community Housing within one business day.


I am a journalist


Media information

Media Line
Tel: 416-981-4346
Email media@torontohousing.ca

Visit the new​sro​​om. ​​


I am looking to partner with Toronto Community Housing


Corporate partnerships

Our relationships with stakeholders and partners are critical to the work we do every day. We cultivate and welcome partnerships or activities with stakeholders at the organization-wide and community levels.


Sherri Hanley
Manager, Stakeholder Relations
Tel: 416-981-4926
Email Sherri

Research requests

We support academic research that furthers our understanding of housing-related issues. We welcome application requests from individuals, agencies, and institutions that want to conduct research involving our business, residents, staff or properties.


Research request app​l​​ica​​t​​io​​n ​(PDF)​​​​​​​
Sara Bartolomeo
​Business Analyst, Strategic Planning & Stakeholder Relations
Tel: 416-981-4943
Email Sara​

Visitors

If you are a housing provider or sector offic​ial who would like to visit one of our communities or exchange best practices with Toronto Community Housing, please contact:


Sherri Hanley
Manager, Stakeholder Relations
Tel: 416-981-4926
Email Sherri

I am an elected official or government official

Elected offic​ial liaison

If you are a councillor, MPP or MP and would like to follow up or make a request on behalf of a constituent, please contact:


Neil Carter
Stakeholder Relations Advisor
Tel: 416-981-4433
Email Neil

You will receive a response within five business days.


Government relations

For information about government relations and advocacy strategies, please contact:
Sherri Hanley
Manager, Stakeholder Relations
Tel: 416-981-4926

Email Sherri