​​​​​​​​​​​​​There are a number of policies and procedures at Toronto Community Housing that help to make our communities better places to live for tenants across Toronto.

Accessibility

• Accessible Customer Service Policy​​
• Accessible Customer Service Policy Guidelines​
• Accessibility in the Built Environment Policy and Building Standards on Accessibility
• Accessibil​ity Policy​
• Translation​ and Interpretation Policy (under review)​​

Deputations

• Deputation Policy​​

Elections and political activity

• Elections Policy​
• Guidelines for Elections Policy​​

Hiring and fair wages

• Fair Wage Policy​ (under review)
• Hiring Policy​
• Use of Consultants Policy​

​Human Rights

• Human Rights, Harassment and Fair Access Policy
• Tenant Complaint Procedure(under review)Workplace Diversity Policy ​​(under review)
  

Research Requests

• Toronto Community Housing Research Request Application
  

Tenant Engagement and Tenant Representatives

• ​​​Distribution of Tenant Council Funds Policy (under review)
  
• Removal of a Tenant Representative Guideline​ (under review)
  
• Roles and Responsibilities of Tenant Representatives Guideline​ (under review)
  
• Tenant Representative Code of Conduct​​​ (under review)
  

Safety

• ​​​Closed Circui​t Television Policy​​​​
  

Tenant transfers and relocation

• Addition to Household Composition Directive​​
  
• Eviction Prevention Policy for Non-Payment of Rent (Arrears)​
• Relocation Policy​
  
• Tenant Transfer Policy 
  
• Visitor and Guest ​​Policy​
  

Technology

• Social media terms of use​

Transparency

• Board Reimbursement o​f Expenses Policy
• Code of Conduct for Board of Directors​
  

• Fraud Prevention Policy​​
  
• Whistleblower Policy
  
• Code of Conduct Policy (Employees)
  

​Use of common space

• ​​​​Using Common Space Policy​

Vulnerability

• Vulnerability Definition Policy​ and Vulnerability Operational Guideline ​​