Tenant Survey

On this page

    Thank you to all tenants that completed the 2023 Tenant Survey! Your valuable feedback will help TCHC understand where we can improve our services to better serve tenants. 

    In fall 2023, Toronto Community Housing (TCHC) conducted the Tenant Survey with Forum Research Inc. The survey was sent to all households, and available by mail, phone, or online. Translations into languages other than English and alternate formats were also available. 

    Preliminary results

    We are still working with Forum Research to complete the results analysis. We are happy to share that 8,134 households completed the survey in 2023. A 20 per cent response rate!  

    The 2023 Tenant Survey showed: 

    • An increase in overall tenant satisfaction in most service areas compared to 2021. Overall satisfaction with TCHC increased by 23 per cent.  

    • A 27 per cent increase in satisfaction with communications tenants received from TCHC. 

    • Positive interest in the possibility of expanding online services. Tenants said they would most likely use online services to ask for more  information, access forms, and submit or follow up on maintenance requests.  

    • An increase in the number of households that completed the survey through digital methods. Fifty per cent of households accessed and completed the survey online, via text or by phone. 

    • Tenants completed more questions in 2023 than they did in 2021. This showed tenants were more willing to share information they were not interested in or comfortable sharing in 2021.  

    Preliminary report (PDF)

    Complete results and next steps

    TCHC will also be using feedback from the survey to identify where we can improve tenant service. We will let tenants know of any changes you can expect to see from the feedback you provide. 


    Have more feedback?

    If you have a compliment, complaint, or general feedback about TCHC, fill out the online feedback form.