Tenant Survey

TCHC wants to better understand your experiences and opinions. This survey will help us understand where we are meeting your needs and where there is still room for improvement.  

This survey will tell us what is most important to you as a tenant and the service areas that need to be improved. After the last survey in 2021, we took feedback from tenants and made changes in the way that we deliver services. Your feedback allows us to continue making improvements in areas that matter to tenants. By hearing from as many tenants as possible, we can better understand how tenants in different regions with different backgrounds feel about their interactions with us.  

The survey is completely voluntary. You do not have to fill it out if you do not want to participate. Refusing to fill out the survey will not affect your tenancy. 

The 2023 survey is being mailed out to all households in the TCHC portfolio. 

The Tenant Survey will ask for your opinions on topics like the Annual Rent Review process, the way Toronto Community Housing communicates with you, safety in your community and more. The survey covers a wide range of matters related to your tenancy so TCHC can have a better understanding of where we can improve services to tenants.  

If you need a new copy of the survey, you can contact Winsome Stec at Forum Research Inc by emailing TCHCsupport@forumresearch.com. 

No personally-identifying information will be collected or stored in any way. Toronto Community Housing will have no way of telling which tenants completed the survey or not. The survey data we receive from Forum Research will have tenant data grouped together in a way that keeps individual responses completely anonymous.   

Forum Research has been given your contact information only for the purpose of inviting you to participate in the survey. They do not have access to any other tenant data. 

The 2023 survey was developed using the feedback tenants provided in past surveys. Based on your feedback, the 2023 survey uses simpler language to make sure it is easier to complete. Translation options are also available to make the survey more accessible for non-English speaking tenants.  

The SQI survey focuses on building cleanliness, maintenance, tenant communications, community safety, tenant support services, and tenant engagement. The Tenant Survey measures tenant satisfaction in all these areas and more. These two surveys will work together to give us an overall picture of the quality of services we provide tenants.  

All tenants will have an equal opportunity to participate in the survey. Tenants can call  416-960-3255 to complete the survey over the phone. The online survey is Web Content Accessibility Guidelines (WCAG) 2.0 complaint. It is possible to increase the survey font size if needed. The survey is also compatible with screen-reading devices. 

For help completing the survey, please contact TCHCsupport@forumresearch.com. 

The survey results will be shared in 2024. They will be posted on this page. Printed summaries of the results will be available on request in tenant-facing offices like Tenant Service Hubs. Plans for addressing tenant feedback expressed in the survey will be shared in 2024 after detailed analysis and planning have taken place.  

Winners will be contacted at the email address they provided for the draw with instructions on how to redeem the gift card. If you have any questions or concerns about the gift card redemption process, you can call Forum Research at 416-960-3255.