Tenant Service Committee (TSC) Meeting - May 31 , 2019

Agenda

10:35 - Chair’s Remarks

Action: Information

Pre-read: Verbal Report

Presenter: Chair

10:40 - Consent agenda

a. Approval of Public Meeting Agenda

Action: TSC Approval

Pre-read: Agenda

Presenter: Chair

b. Chair’s Poll re: Conflict of Interest

Action: Declaration

Pre-read: Agenda and Conflict of Interest Policy

Presenter: Chair

c. Confirmation of the Public Meeting Minutes of March 29, 2019

Action: TSC Approval

Pre-read: Minutes

Presenter: Chair

d. Business Arising from the Public Meeting Minutes and Action Items Update

Action: Information

Pre-read: Action Item List

Presenter: Chair

OCHE Report

10:45 - a. OCHE 2018 Work Plan Performance Report

Action: TSC and Board Approval

Pre-read: TSC:2019-03

Presenter: Commissioner of Housing Equity

10:50 - b. Q1 2019 – OCHE Quarterly Update

Action: Information

Pre-read: TSC:2019-16

Presenter: Commissioner of Housing Equity

10:55 - Tenant Engagement System Refresh Update

Action: TSC and Board Approval

Pre-read: TSC:2019-17

Presenter: Acting Vice President, Tenant and Community Services

TERMINATION

Minutes

The Tenant Services Committee (“TSC”) of Toronto Community Housing Corporation (“TCHC”) held a public meeting on October 7, 2019, in the Main Floor Conference Room, 931 Yonge Street, Toronto, and via teleconference, commencing at 9:06 a.m.

TSC Directors Present:
Linda Jackson, Chair
Amanda Coombs
Debbie Douglas (by teleconference by 10:37 a.m.)
Ubah Farah 
Brian Smith
Councillor Michael Ford (by teleconference)

Management Present:
Darragh Meagher, Interim General Counsel and Corporate Secretary
Kevin Marshman, President and Chief Executive Officer 
Yi-Mei Ting, Legal Counsel and Assistant Corporate Secretary (Acting)
William Mendes, Acting Vice President, Tenant and Community Services

TSC Directors Absent:
Councillor Paula Fletcher

Also Present:
Office of the Commissioner of Housing Equity
Cynthia Summers, Commissioner of Housing Equity

A quorum being present, the Chair called the meeting to order and Ms. Sonia Fung served as recording secretary.

ITEM 1 CHAIR’S REMARKS 

The Chair welcomed everyone to the TSC meeting. The Chair acknowledged that the meeting was taking place on the traditional land of many nations and provided a brief report.
 

The Chair noted that Human Resources items and items that have not yet been presented at the City Council were discussed at the in-camera and confidential sessions.

ITEM 2A CONSENT AGENDA 

The following items were not held:

The following items were not held:
Item 2A – Approval of Public Meeting Agenda
Item 2C – Confirmation of Public Meeting Minutes of October 7, 2019 

The following item was held:
Item 2D – Business Arising from In Camera Meeting Minutes and Action Items Update

ITEM 2A APPROVAL OF PUBLIC MEETING AGENDA 
Motion carried ON MOTION DULY MADE by Mr. Smith, seconded by Ms. Douglas and carried, TSC approved the public meeting agenda.

ITEM 2B DECLARATION OF CONFLICT OF INTEREST
The Chair requested members of TSC to indicate any agenda item in which they had a conflict of interest, together with the nature of the conflict. None was declared.

ITEM 2C CONFIRMATION OF THE MARCH 29, 2019 PUBLIC MEETING MINUTES 

Motion carried ON MOTION DULY MADE Bill Lohman deputed on the item. Copies of the written deputation from Mr. Lohman were distributed to members of TSC at the meeting.

ITEM 2D BUSINESS ARISING FROM THE PUBLIC MEETING MINUTES AND ACTION ITEM LIST 

Motion carried ON MOTION DULY MADE by Mr. Smith, seconded by Ms. Douglas and carried, TSC resolved to receive the above-captioned report for information.

ITEM 3A OCHE 2018 WORK PLAN PERFORMANCE REPORT

Catherine Wilkinson deputed on the item. Copies of the written deputation from Ms. Wilkinson were distributed to members of TSC at the meeting.

The Commissioner of Housing Equity (“CHE”) presented the report and answered questions from TSC.

Highlights of discussion:

• In 2018 the OCHE 
  • conducted 468 audits of files,
  • avoided eviction for 85% of the cases, and 
  • referred 76% of the files to support services.
• It was noted that the CHE’s performance was reviewed during the in-camera session. 

Motion carries ON MOTION DULY MADE by Mr. Smith, seconded by Ms. Coombs and carried, TSC resolved to approve the above-captioned report and recommend that the said report be forwarded to the Board of Directors for approval.

ITEM 3B OCHE QUARTRLY UPDATE (Q1 2019) TSC:2019-16

Catherine Wilkinson deputed on the item. Copies of the written deputation from Ms. Wilkinson were distributed to members of TSC at the meeting.

The CHE presented the report and answered questions from TSC.

Highlights of the discussion:

• It was suggested OCHE share with TCHC the outcome and lessons learned from its work to facilitate systemic changes and process improvements at TCHC.
• Management will work with the CHE on a joint mandate of TCHC and OCHE for 2020.

Motion carried ON MOTION DULY MADE by Mr. Smith, seconded by Ms. Coombs and carried, TSC resolved to receive the above-caption report for information and recommend that the said report be forwarded to the Board of Directors for information.

ITEM 4 TENANT ENGAGEMENT SYSTEM REFRESH UPDAT TSC:2019-17 

Ghassan Fayad, Scott Guzman, Lupa Vukadinovic, Vahid Ganjapour, Anita Dressler, Leona Lowe, Cathy Birch and Catherine Wilkinson deputed on the item. Copies of the written deputations from Mr. Guzman, Ms. Vukadinovic, Mr. Ganjapour Ms. Dressler and Ms. Birch were distributed to members of TSC at the meeting.

The above-captioned report was circulated to TSC members prior to the meeting. The Acting Vice President, Tenant and Community Services was available to answer questions from TSC.

Highlights of the discussion:

• Management thanked the tenants and deputants for their contributions to the Tenant Engagement System Refresh.
• It was recommended that the report be amended to include the accessibility details of the tenant engagement model and to clarify the language of the Shareholder Direction to include the reference to “Tenants”.

Motion carried ON MOTION DULY MADE by Mr. Smith, seconded by Ms.  Coombs and carried, TSC resolved to approve the report, as amended, and recommend that the Board of Directors:

1. Approve the Tenant Engagement System structure; and
    
2. Authorize the appropriate staff to take the necessary actions as may be required to give effect to the above recommendations.

TERMINATION

TSC resolved to terminate the public meeting at 11:43 a.m.