Client Care Centre
We're here for residents 24 hours a day, 7 days a week.
Call or send an email to the Client Care Centre for:
- Routine and after-hours maintenance and repair requests
- Questions about your rent or your lease, or anything else about your tenancy
- Making a complaint
- Contacting your Operating Unit or Property Management office and other staff
- Non-residents can also call the Client Care Centre to ask questions and contact staff
If you need help with an emergency repair, always call; do not send an email
Interpretation into 170 languages is available
Be sure you ask for a reference number for each request you make
We aim to:
- Answer the phone within 90 seconds
- Respond to emails to
firstname.lastname@example.org within 24 hours
- Respond to after-hours emergencies within one to four hours
- Respond to other tenancy and administrative requests within two days
- Respond to requests for repairs and maintenance within five business days
Community Safety Unit
In an emergency, always call
9-1-1. Learn more about the Community Safety Unit.
Local Operating Units (OUs)
View a list of all Operating Units.
- Hours of operation - Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Staff contact information
Toronto Community Housing
931 Yonge Street
Toronto, Ontario, Canada
Social Media Policy
Already a tenant?
Check out our Resident section.
Client Care Centre
Find out more about how and when to contact the Client Care Centre.
Contact your Operating Unit office.
We are committed to connecting tenants with career and job opportunities. We do this by working with our business partners to set up scholarships, mentorship programs and training opportunities. Find more career opportunities.
Freedom of Information requests
File a Freedom of Information request for personal or corporate information.
Human rights complaints
As described in our Human Rights, Discrimination, Harassment and Fair Access Policy (PDF), we will not tolerate any form of discrimination. Anyone who is a direct tenant of Toronto Community Housing, or who lives in a unit leased from Toronto Community Housing, may make formal (written) and informal (written or verbal) human rights complaints. Read more about our Human Rights Policy.
Make a Human Rights complaint (PDF).
We are committed to addressing issues about your housing. To make a complaint about issues that have not been resolved, please see our
Tenant Complaint Process.
Board meeting deputations
Tenants and stakeholders are welcome to speak about public agenda items at Board and committee meetings. If you are submitting written materials, you must send them at least three days before the meeting. Debutants who do not pre-register must come to the meeting and say they would like a chance to speak at the start of the meeting. Read the
Board Deputation Policy (PDF).
Reporting fraud and waste
If you see or think staff or another tenant has committed fraud, report it immediately by calling our fraud hotline at 1-877-993-6744 or
make a report online.
Learn more about reporting fraud or waste.
Office of the Commissioner of Housing Equity (OCHE)
This is an independent office whose goal is to make sure support and protections exist for seniors (age 59 and older) and vulnerable residents of Toronto Community Housing who face a loss of subsidy or eviction due to rental arrears. To contact OCHE, call 416-632-7999 or email
email@example.com. To learn more, visit the OCHE website.
Translation and interpretation
Tenants who need translation or interpretation should give as much notice as possible that they need these services by contacting local staff or calling or emailing the Client Care Centre at 416-981-5500 or
To request a translated copy of a letter, document, or Toronto Community Housing
publication, tenants can email
firstname.lastname@example.org. Read the
Translation and Interpretation Policy (PDF).
Tenants that wish to register for parking should visit their Operating Unit or Property Management office. To learn more, read about parking at Toronto Community Housing.
Interested in becoming a tenant?
Toronto Community Housing has market and affordable rate units available for singles, families and seniors. Market and affordable rent rates are not subsidized.
Find out about more market and affordable rent.
City of Toronto: rent-geared-to-income subsidy program
The City of Toronto manages the central waiting list for social housing in Toronto. Find out more about the Rent-Geared-to-Income Subsidy program and how to apply.
I want to do business with Toronto Community Housing
Toronto Community Housing enters into agreements with many businesses to provide a range of goods and services for our communities.
Review our current bid opportunities.
Toronto Community Housing has centralized accounts payable entry but local managers are responsible for approving vendor invoices. Vendors may email
Direct all inquiries about outstanding invoices to the manager responsible for the purchase.
Toronto Community Housing manages retail and parking opportunities in over half-a-million square feet of space, in prime locations all across the city. We also offer rooftop spaces for lease at over 400 locations across the city, and we have multiple advertising opportunities and filming locations available in our properties. Find out more about commercial opportunities.
I am from a community organization
Toronto Community Housing is committed to providing economic development and employment benefits or opportunities to tenants. Opportunities include job creation, entrepreneurship, community space improvements, scholarships, internships and leadership development.
Find out more about economic opportunities (PDF).
Community safety and support
This team focuses on local community building efforts in the areas of tenant engagement, leadership and participation in governance, youth development, city-building, and seniors support.
Managers, Community Safety and Support
This team focuses on maintaining tenancies and independent living for residents who need support. This supports frail or isolated seniors and vulnerable adults living with mental health or addictions.
Managers, Tenancy Management
I am looking for a job or have questions about the recruitment process
Apply for a career at Toronto Community Housing.
If you have a concern or complaint about the recruitment process, email Human.Resources@torontohousing.ca.
For a complaint or concern please include your name, contact information, associated Job Competition File #, the name of the Recruiter responsible for the recruitment process (if known), and a brief summary of your complaint.
You can expect an acknowledgment of your complaint from Toronto Community Housing within one business day.
I am a journalist
Visit the newsroom.
I am looking to partner with Toronto Community Housing
We support academic research that furthers our understanding of housing-related issues. We welcome application requests from individuals, agencies, and institutions that want to conduct research involving our business, residents, staff or properties.
Research request application (PDF)
Planning Assistant, Strategic Planning & Stakeholder Relations
If you are a housing provider or sector official who would like to visit one of our communities or exchange best practices with Toronto Community Housing, please contact:
Director, Strategic Planning and Stakeholder Relations
I am an elected official or government official
Elected official liaison
If you are a councillor, MPP or MP or staff for an elected official and would like to talk to someone at Toronto Community Housing, please contact:
You will receive a response within five business days.
For information about government relations and advocacy strategies, please contact:
Director, Strategic Planning and Stakeholder Relations
Tel: 416 -981-4285