Contact Us

How can we help?

If you have questions, or need information or help, we want to hear from you.

Speak with us:

CLIENT CARE CENTRE:

416-981-5500

We're here for residents 24 hours a day, 7 days a week.

COMMUNITY SAFETY UNIT:

416-921-2323

In an emergency, always
call 9-1-1. Learn more about the Community Safety Unit.

Visit us:

LOCAL OPERATING UNITS (OUs):

View a list of all operating unit offices.

Includes:

  • Locations
  • Hours of operation - Monday to Friday, 8:30 - 4:30
  • Staff contact information
HEAD OFFICE:


Toronto Community Housing

931 Yonge Street
Toronto, Ontario, Canada
M4W 2H2

 

Hours of operation:
Monday to Friday, 8:30 a.m. to 4:30 p.m.

For help with our website, please email our web development team

Need to report a problem?

Report fraud:

REPORT FRAUD OR WASTE:

Anonymously report fraud or waste using our website or hotline. 

Report fraud

Complaint process:

SUBMIT A COMPLAINT:

Are you a Toronto Community Housing tenant with a complaint? 

Complaint process (PDF)

Need specific information?

 


I am a tenant or interested in becoming a tenant.

I live in a Toronto Community Housing building or community or would like information about making Toronto Community Housing my home.

Already a tenant?

General information

Check out our Tenant Section.

Client Care Centre

Call 416-981-5500 or send an email to the Client Care Centre for:

  • Non-urgent maintenance requests (call or email). 
  • Urgent maintanance requests (always call; do not send an email). 
  • Questions about rent or your lease.
  • Requests to transfer to a different unit.
  • Information about how to add or remove someone on your lease, or anything else about your tenancy.
  • Interpretation into 170 languages.
Operating units

Contact your operating unit office.

Tenant opportunities

We are committed to connecting tenants with career and job opportunities. We do this by working with our business partners to set up scholarships, mentorship programs and training opportunities. Find more career opportunities.

Freedom of Information requests

File a Freedom of Information request for personal or corporate information.

Human rights complaints

As described in our Human Rights, Discrimination, Harassment and Fair Access Policy, we will not tolerate any form of discrimination. Anyone who is a direct tenant of Toronto Community Housing, or who lives in a unit leased from Toronto Community Housing, may make formal (written) and informal (written or verbal) human rights complaints. Read more about our Human Rights Policy.

Complaint process

We are committed to addressing issues about your housing. To make a complaint about issues that have not been resolved, please see our Tenant Complaint Process (PDF)

Board meeting deputations

Tenants and stakeholders are welcome to speak about public agenda items at Board and committee meetings. If you are submitting written materials, you must send them at least three days before the meeting. Deputants who do not pre-register must come to the meeting and say they would like a chance to speak at the start of the meeting. Read the Board Deputation Policy.

Reporting fraud and waste

If you see or think staff or another tenant has committed fraud, report it immediately by calling the "Do What's Right" hotline at 1-877-993-6744 or report the fraud and waste online. Learn more about reporting fraud or waste.

Internal Audit 
Chief Internal Auditor's Office
Michael Vear
416-981-4065
Email Michael

Interested in becoming a tenant?

Market rent

Toronto Community Housing has market and affordable rate units available for singles, families and seniors. Market and affrordable rent rates are not subsidized. Find out about more market and affordable rent.

Housing Connections: rent-geared-to-income waiting list

Housing Connections is a subsidiary of Toronto Community Housing that manages the central waiting list for social housing in Toronto. Find out more about Housing Connections.

 


I want to do business with Toronto Community Housing.

I currently do (or would like to do) business with Toronto Community Housing or am interested in parking, advertising or commercial rentals.

Strategic procurement

Toronto Community Housing enters into agreements with many businesses to provide a range of goods and services for our communities. Review our current bid opportunities.

Vendor information

Toronto Community Housing has centralized accounts payable entry but local managers are responsible for approving vendor invoices. Vendors may email Procurement@torontohousing.ca.

Accounts payable

Direct all inquiries about outstanding invoices to the manager responsible for the purchase.

Commercial opportunities

Toronto Community Housing manages retail and parking opportunities in over half-a-million square feet of space, in prime locations all across the city. We also offer rooftop spaces for lease at over 400 locations across the city, and we have multiple advertising opportunities and filming locations available in our properties. Find out more about commercial opportunities.


I am from a community organization.

I would like information about connecting with Toronto Community Housing.

Economic development

Toronto Community Housing is committed to providing economic development and employment benefits or opportunities to tenants. Opportunities include job creation, entrepreneurship, community space improvements, scholarships, internships and leadership development. Find out more about economic opportunities (PDF).

Resident engagement and community development

This team focuses on local community building efforts in the areas of tenant engagement, leadership and participation in governance, youth development, city-building, and seniors support.


Managers, Resident Engagement and Community Development

East

Central

West

Director

Gail Johnson

Tel:  416-981-6520

Cell: 416-896-1328

Email Gail

Sherwin Modeste

Tel: 416-981-5982

Cell: 416-668-1838

Email Sherwin

Matan Zelver

Tel: 416-981-5480

Cell: 647-637-0297

Email Matan

Simone Atungo

Tel: 416-981-4042

Email Simone

 

Resident access and support

This team focuses on maintaining tenancies and independent living for residents who need support. This supports frail or isolated seniors and vulnerable adults living with mental health or addictions.

Managers, Resident Access and Support

East

Central

West

Director

Gladys Cheung

Tel:  416-981-6942

Cell: 416-881-3824

Email Gladys

Sulekha Jama

Tel: 416-981-5981

Cell: 647-321-1771

Email Sulekha

Anne McGregor

Tel: 416-981-6946

Cell: 416-891-0021

Email Anne

Danny Anckle

Tel: 416-981-4230

Email Danny

 

For information on mental health strategies and for mental health agencies working with, or interested in working with, Toronto Community Housing tenants, contact:

Ahila Poologaindran
Mental Health Liaison
Tel: 416-981-6985
Email Ahila


I am looking for a job.

I would like information about careers at Toronto Community Housing.

Human Resources

Apply for a career at Toronto Community Housing.

Fax: 416-981-4260
Email Human Resources


I am a journalist.

I have questions about Toronto Community Housing and its communities.

Media information

Media Line
Tel: 416-981-4346
Email media@torontohousing.ca

Visit the newsroom.


I am looking to partner with Toronto Community Housing.

I would like to partner with Toronto Community Housing or have questions about conducting research and visits with Toronto Community Housing.

Corporate partnerships

Our relationships with stakeholders and partners are critical to the work we do every day. We cultivate and welcome partnerships or activities with stakeholders at the organization-wide and community levels.

Ginny Adey
Manager, Strategic Planning & Stakeholder Relations
Tel: 416-981-4306
Email Ginny

Research requests

We support academic research that furthers our understanding of housing-related issues. We welcome application requests from individuals, agencies, and institutions that want to conduct research involving our business, residents, staff or properties.

Research request guidelines (PDF)
Research request application (PDF)

Ginny Adey
Manager, Strategic Planning & Stakeholder Relations
Tel: 416-981-4306
Email Ginny

Visitors

If you are a housing provider or sector official who would like to visit one of our communities or exchange best practices with Toronto Community Housing, please contact:

Ginny Adey
Manager, Strategic Planning & Stakeholder Relations
Tel: 416-981-4306
Email Ginny


I am an elected official or government official.

Elected official liaison

If you are a councillor, MPP or MP and would like to follow up or make a request on behalf of a constituent, please contact:

Neil Carter
Coordinator, Elected Official Liaison
Tel: 416-981-4433
Email Neil

You will receive a response within five business days.

Government relations

For information about government relations and advocacy strategies, please contact:

Hugh Lawson
Director, Strategic Planning and Stakeholder Relations
Tel: 416-981-4216
Email Hugh


I want to submit a Freedom of Information request.

Freedom of Information requests

File a Freedom of Information request for personal or corporate information.