Access to information

Access to information

​​​Toronto Community Housing collects personal and confidential information about its tenants in the course of its business.

We are subject to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA or the Act). The Act provides the public with a right of access to information held by us, subject to limited exemptions, and protects the privacy of individuals whose personal information we hold.​

Request access to information

Under the Act, anyone can submit a Freedom of Information (FOI) request to:
  • access general records or personal information, or
  • correct personal information.

To make an FOI request, please follow these steps.

Research and data requests

If the requested information is for research purposes, and does not include personal information (as defined under MFIPPA), a FOI request may not be necessary – an External Research and Data Request can be submitted instead.

To make an External Research and Data Request, please see the form and guidelines here.

Collection and use of personal information

Toronto Community Housing has developed a Notice of Collection, Use and Disclosure of Personal Information which outlines how tenants' personal information will be collected, used and disclosed.

The notice specifies the type of personal information that is collected, how we obtain the information, and provides an overview of what the personal information is used for.

Read more about the collection and use of personal information.

Law enforcement requests

Under MFIPPA, Toronto Community Housing can disclose personal information to a law enforcement agency in Canada to aid an investigation undertaken with a view to law enforcement proceedings or from which a law enforcement proceeding is likely to result.

Complete the Law Enforcement Request Form (PDF) and mail it to:​
Attention: Information Specialist
Toronto Community Housing
931 Yonge Street, 6th floor
Toronto, ON M4W 2H2

Directory of Records

Under MFIPPA Toronto Community Housing is required to make available for inspection and copying by the public a list of general classes or types of records in its custody or control.

The Directory of Records (PDF)​ is a listing of the general classes or types of records maintained by Toronto Community Housing. 

More information​​

See frequently asked questions​ or contact our Information Specialist: