Toronto Community Housing Corporation (TCHC) is working with tenants to develop a new tenant engagement model. The new
model will give tenants a say on issues that affect their community and allow tenants to have input on local decision-making.
The new tenant engagement system will be guided by the principles of being respectful, equitable, informative, inclusive and collaborative.
How did we get here?
Since 2003, Toronto Community Housing has worked with tenants to develop a tenant engagement system that will increase participation in communities. Here are some of our milestones:
2003: The City of Toronto mandated TCHC to create a tenant engagement system.
2008: TCHC implemented the current tenant engagement system which consists of elected tenant representatives who advocate for the needs of their communities and participate in decision-making.
2015: Tenant Representative Elections took place across the city. Over 300 tenant representatives were elected or appointed by members of their community.
2015: Based on the Mayor's Task Force recommendations, Toronto Community Housing committed to refresh the tenant engagement system as mentioned in the 2015
Getting it Done report (PDF).
2015: At an Open Space Forum, tenants identified common issues with the current engagement model and developed a plan for moving forward. A group of tenants and TCHC team members worked together to develop the "Take 5 survey."
2016: Tenants received feedback from the "Take 5 survey" through nine town hall meetings held across the city. Tenants selected other tenants who would represent them on the City-wide Tenant-Staff Engagement Advisory Committee (CWTSEAC).
2017: CWTSEAC created a shared vision and operating principles to guide any changes to the tenant engagement system. The committee presented 52 recommendations in the
Tenant Engagement System Refresh Proposal Report (PDF) at the Tenant Services Committee meeting July 2017. The committee adopted the principles of these recommendations.
2018: TCHC started a broad consultation process to develop a refreshed tenant engagement system. This goal was to make that the refreshed system was shaped by as many tenants as possible, and that it represented the diverse views and needs of TCHC’s tenant population. The priorities identified by tenants through the community priority-setting process laid the foundation of the new tenant engagement system. The refreshed tenant engagement model was presented to tenants at six community feedback forums in late November/early December.
2019: The Tenant Engagement System and implementation plan were approved by the Board of Directors in July 2019. The Tenant Engagement System includes a new three-level structure for the local, operating unit/community and city level and options for tenants to select the local engagement model that best fits their community. Check out the
news release on our website to learn about the refreshed Tenant Engagement System.
What is coming up in 2019?
Toronto Community Housing is moving forward with the implementation phase of the Tenant Engagement System Refresh.
Q1 to Q4: TCHC team members will revised tenant engagement related policies and procedures.
Q1: A report on the implementation of the proposed Tenant Engagement System will go to the Tenant Services Committee of the board.
Q1: TCHC will establish a Tenant-Staff Election Working Group that will develop and implement the tenant election process.
Q1 to Q2: Develop local action plans.
This will include brainstorming local solutions for local priorities and launching the action plans.
A report on the implementation of the proposed Tenant Engagement System will go to the Board of Directors
Q3: Pending the board approval, the new Tenant Engagement system will be officially established. Actions include:
Establishing building/townhouse committees
Holding an process to elect representatives to a neighbourhood committee
Establishing a City-wide Tenant-Staff Governance Oversight Committee
Q3/Q4: Launch tenant elections
For current updates regarding the Tenant Engagement System Refresh, visit our
For all communications and resources about the Tenant Engagement System Refresh, vist the
Key objectives of the Tenant Engagement System
The City-Wide Tenant-Staff Engagement Advisory Committee developed a shared vision, core values and principles, and key objectives to guide any changes to the current Tenant Engagement System.
|Establish a Governance System
||TCHC collaborate with tenants to build a democratic system that will "provide for tenant input for decisions at the corporate and local levels." |
|Create an accountability framework
||The refreshed Tenant Engagement System must be accountable to the needs of communities, tenants and TCHC's Shareholder Direction.|
Knowledge and information: building profile
|Communities and tenant leadership can be strengthened through a systemic examination of tenant demographics and community needs and assets.|
Building a successful communications strategy that emphasizes the importance of clear, concise and timely communication.
|Increase tenant participation
||Support and provide resources where tenants are engaged, and have opportunities to thrive and play leadership roles to build their communities.|
|Capacity building for tenants and staff
||Providing TCHC team members with the right tools to do their work and build their skills and develop tenant capacity to increase participation.|
How can you get involved?
There are many ways you can get involved in your community:
- Building and local community meetings
- Lobby and community intercepts
- Building and community surveys
- Local community forums
Tenants are encouraged to speak to their tenant representative, tenant leaders or their Community Services Coordinator to find out more about the Tenant Engagement System Refresh and how they can get involved. Be on the lookout for posters about the tenant engagement refresh.
EngagementRefresh@torontohousing.ca or call
416-981-4435 to learn more about tenant engagement in your community or tell us if you want to get involved.
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Facebook:@Toronto Community Housing
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