Tenant charter

Tenant charter

The Tenant Charter is now available for tenants to read in all buildings, Operating Unit offices, and main corporate offices. 

Staff training on the Tenant Charter has started with front-line staff in all Operating Units. Training is scheduled to be completed company-wide by the end of 2018.

To read the Tenant Charter, you can: 

The Tenant Charter Advisory Committee, made up of tenants and staff, developed the Tenant Charter to make sure everyone working at, living in, or visiting Toronto Community Housing, shares the responsibility of maintaining a culture of respect, safety, equity and inclusiveness.

The Charter reflects our company’s values: Community Collaboration, Accountability, Integrity, and Respect. It communicates our commitment to service and sets out accountabilities for tenants and employees.

If you have any questions or comments to share, call 416-981-5500 or email help@torontohousing.ca

To create the charter, we consulted with employees and tenants. This included a survey and open consultations in the spring of 2016 and a Tenant Charter Advisory Committee made up of tenants and employees who met a total of 15 times to draft the charter. The charter, previously referred to as a resident charter, is now referred to as the Tenant Charter based on feedback at the consultations and a decision made by the Tenant Charter Advisory Committee.