Tenant Complaints Policy consultations

Tenant Complaints Policy consultations

We are updating the Tenant Complaints Policy and we need your input. Your feedback will help draft a new policy that will guide the complaint process at Toronto Community Housing and support tenant-focused service. It will also give us valuable insight into what a resolved complaint looks like and means to you.

Our Solutions team will be hosting four (4) virtual/dial-in consultations in March, open to all Toronto Community Housing tenants.

Consultation details

  • Tuesday, March 23, 2021 from 1 to 3 p.m.
  • Thursday, March 25, 2021 from 6:30 to 8:30 p.m.
  • Monday, March 29, 2021 from 1 to 3 p.m.
  • Wednesday, March 31, 2021 from 6:30 to 8:30 p.m.

These consultations will be hosted through the free Webex virtual meeting platform. You will also be able to call into the meetings if you do not have access to a computer or the internet.

Registration and accommodation

Registration for each consultation is required, as spots are limited. You will need to contact your Community Services Coordinator (CSC) to register for a consultation. The meeting weblink or phone number will be provided by your CSC after you register.

Not sure who your CSC is? Contact the Client Care Centre at 416-981-5500 or help@torontohousing.ca and they will let you know.

If you need translation services or any other accommodations, please contact your CSC a minimum of 10 business days before the session date.

What if I cannot attend any of the consultations?

While we have done our best to book the consultations at different times to accommodate different schedules, we understand that some tenants still may not be able to attend.

Meeting materials will be linked to this webpage for your reference. You will also be able to provide any feedback to complaintpolicyfeedback@torontohousing.ca before end of day on Wednesday, March 31, 2021.

Questions?

If you have questions about the consultations, talk to your CSC. Not sure who your CSC is? Contact the Client Care Centre at 416-981-5500 or help@torontohousing.ca and they will let you know.

Resources