Emergency preparedness

Emergency preparedness

​​​​​An emergency can happen any time and any place. 

Emergency preparedness is everyone's responsibility. Some individuals may not have the support nor the ability to appropriately respond to emergencies. Take some time to think about how you can reach out to neighbours, family, and friends who may be vulnerable or who are unable to support themselves during an emergency.

The Government of Canada's Get Prepared site has helpful information on how to keep you and your family safe during an emergency.

Toronto Community Housing's Tenant Guide includes information on how to get emergency ready, including what to put in an emergency kit. This guide has been translated into 18 languages.

The City of Toronto Office of Emergency Management (OEM) has recently released a "Get Emergency Ready High-rise Living" guide. This guide describes how high-rise residents can protect themselves, family, and property in the event of an emergency. This guide has been translated into 11 different languages.

The OEM has also outlined special emergency preparedness considerations for residents with disabilities and/or special needs, including seniors with special needs. You can browse these tips sheets on the OEM's website.

More about how you can Get Prepared

What else can you do to prepare for an emergency? Check out more details from the Government of Canada's Get Prepared site.

Know the risks

  • In Ontario, we face a number of natural hazards, like winter storms or floods, which vary from region to region. Knowing what to do is an important part of being prepared.
  • Find out about the common risks in Toronto and how to prepare.

Read more about knowing the risks.

Make a plan

  • Do you know what to do during a flood, winter storm, or fire? Do you have everything you need during a major emergency?
  • This plan will outline what specific items you need to consider when preparing for an emergency, as well as general tips to prepare for emergencies that commonly happen or could happen in Ontario. It will save time and make real emergency situations less stressful on you and your family.
  • If you have special needs, need a support person, or use life-sustaining equipment, share your plan with your family or others in your network so that someone can check on you if there is an emergency.

Read more about making a plan.

Get a kit

  • A good rule of thumb is to have supplies for at least 72 hours.
  • Supplies should include everything you and your family would need to be safe and take care of yourself... you'd be surprised at how many of these items you already have!
  • Check and refresh your kit twice a year, making sure to keep an eye on expiry dates.

Read more about getting a kit.

Important numbers and websites

If people or property are at risk, always call 9-1-1.

When should you call Toronto Community Housing's Client Care Centre at 416-981-5500?

  • For help with emergency repairs: e.g. if severe rain causes your unit to flood or a branch crashes through a window.
  • To report a power failure in your building.

City of Toronto

  • Call 3-1-1 to:
    • Get help finding city services.
    • Find the non-emergency phone numbers for Toronto Emergency Services.

Weather warnings and updates

Emergency numbers

  • Toronto Hydro Power Disruption Hotline: 416-542-8000
  • Enbridge Gas Distribution Emergency Number: 1-866-763-5427
    • ALWAYS call to report possible gas leaks (smell of rotten eggs).

Non-emergency phone numbers

  • Fire: 416-338-9000
  • Police: 416-808-2222

Call Toronto Community Housing's Community Safety Unit at 416-921-2323 to report security issues or parking violations on Toronto Community Housing property.

Additional resources

Check out these sites for more information and tips on how to prepare for and deal with emergencies: