What you can do

What you can do


In an emergency, always call 911.

What we do

Toronto Community Housing's Community Safety Unit (CSU) is a team that includes special constables, community patrol officers, and a dispatch centre. Our team is mobile, patrolling in communities on foot, by bicycle, or in cars. Learn more about what we're doing to ensure your safety and security​.​

What you can do​​

Toronto Community Housing residents look out for their neighbours. In some buildings, residents have a "buddy system" to check on each other. If you are worried, tell someone—another neighbour, a friend, or the Community Safety Unit.

You can call the Community Safety Unit about security issues or to report a parking violation on Toronto Community Housing property.

Call 416-921-2323 24 hours a day, seven days a week.

What happens when you call 416-921-2323?

The dispatcher will ask you questions to find out what you need. These questions may include:
  • Where are you?
  • Where is help needed?
  • Who is involved?
The dispatcher will also ask questions to make sure the right resources are sent as quickly as possible to keep everyone safe. We take all calls seriously and work with the proper authorities to respond.

Each situation is different.
  • If it is a life-threatening situation, the dispatcher will contact Toronto Emergency Services at 911 immediately.
  • ​If it is not a life-threatening situation and a situation that does not need a community patrol officer, dispatchers can take your information. Community patrol officers will work with the Toronto Police Service and Property Management staff to follow up on your concerns.
Callers may remain anonymous, but if you want to speak with an officer, the dispatcher will need your first name and phone number.

For more information about community safety and crime prevention, visit the Toronto Police Service website.​​