Winter safety tips

Winter safety tips

As temperatures dip below zero, here are some tips to stay warm and safe this winter. 

You can also view the City of Toronto's winter safety​ poster [PDF] for more safety tips. 

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If you use candles:

  • Keep matches and lighters out of children's reach. 
  • Always stand candles in stable, non-tip candle holders before you light them.
  • Keep candles away from flammable decorations and displays.
  • Never leave burning candles unattended or in reach of pets or small children.
  • Put out candles by wetting the wicks before you leave a room or before going to sleep.

If you use space heaters:

  • Space heaters and extension cords must have a Canadian Standards Association
    (CSA) label.
  • Keep all heaters at least 1 metre (3 feet) away from anything flammable such as paper, drapes, loose clothes, furniture, bedding and wallpaper.
  • Never place clothes on a heater to dry.
  • Avoid leaving heaters on when you leave the house or go to bed.
  • Keep children well away from heaters.

If you have a balcony:

  • Never use your balcony for storage. This is a fire hazard. You will be asked to clean it up if you do.

In an emergency, always call 911

For repairs or questions about your tenancy, call the Client Care Centre at 416-981-5500. 

For security issues or to report a parking violation, call the Community Safety Unit at 416-921-2323. 


Weather warnings and updates

Keep informed - check the weather report before you go outside. 
City of Toronto
  • Call 3-1-1 to:
    • Get help finding city services.
    • Find the non-emergency phone numbers for Toronto Emergency Services.

Emergency numbers

  • Toronto Hydro Power Disruption Hotline: 416-542-8000
  • Enbridge Gas Distribution Emergency Number: 1-866-763-5427 
    • ALWAYS call to report possible gas leaks (smell of rotten eggs).
Learn more about emergency​ preparedness tips and information​

Non-emergency phone numbers
  • Fire: 416-338-9000
  • Police: 416-808-2222

Additional resources 

Check out these sites for more information and tips on how to prepare for and deal with
emergencies: