Emergency Response Plan

Emergency Response Plan

​Being able to function during an emergency is vital to Toronto Community Housing's success in delivering clean, safe, well-maintained, affordable homes for tenants. An Emergency Response Plan (ERP) sets a framework that makes sure the company is prepared to respond to many types of emergencies that may impact the safety and security of residents, staff and properties. The plan will also support Toronto Community Housing's efforts to help build safe, secure, vibrant communities.


The ERP applies when an emergency occurs that exceeds the capability of site staff to respond effectively. We are committed to reviewing and maintaining the plan on a regular basis, a process which includes annual risk assessments, testing and training.

The Toronto Community Housing Emergency Response Plan is a confidential document and cannot be posted for public review. If you have questions about the plan, contact help@torontohousing.ca and your questions will be passed on to our Risk Management team.

Who to contact

  • In the event of an emergency, always contact 9-1-1.

For more information

  • Toronto Community Housing's Tenant Guide includes information that can help residents plan and prepare for emergencies that may occur. The Tenant Guide includes important phone numbers for reporting service disruptions and emergencies, fire safety tips, guidelines for preparing "grab and go" bags and information on tenant insurance. 
  • You can also visit the City of Toronto's Office of Emergency Management page which is full of additional resources to help Toronto residents prepare for and deal with major emergencies and disasters.