Compliments and complaints

Compliments and complaints

The Community Safety Unit prides its self on representing the diverse communities we serve while adhering to the core values and mission statement of Toronto Community Housing. 

We are always looking for ways to serve you better and welcome all feedback.

Do not use this page to report emergencies. If there is an emergency, please immediately call 911 and then report it to the Community Safety Unit by calling 416-921-2323.

If you have any information about a serious crime, please report it anonymously to Toronto Crime Stoppers online or call Toronto  Crime Stoppers at 416-222-8477 (TIPS). You will never have to give your name or testify in court, and Toronto Crime Stoppers does not have call display.

Send us a compliment or complaint

About compliments and complaints

All compliments will be reviewed by a member of the Community Safety Unit Management Group and or a member of the Community Safety Unit Awards and Recognition Committee.

All complaints are reviewed by the Community Safety Unit Senior Director, who will determine if the complaint can be resolved locally or if it will require further investigation.

Please note  complaints regarding Special Constables or sworn members of the Community Safety Unit do not only fall under the Toronto Community Housing Complaints Process, but the Complaints Process set forth under the Memorandum of Understanding between Toronto Community Housing and the Toronto Police Service.

As such, complaints about staff members holding an appointment as a Special Constable may be reviewed by the Toronto Police Service Professional Standards Section, who will determine which agency will conduct the investigation. Complaints determined to be of a serious nature by the Toronto Police Service Professional Standards Section, will be investigated by them.

Complaints of a less serious nature are returned to the Toronto Community Housing to be investigated by an independent Complaints Investigator. The Complaints Investigator deals with complaints regarding Special Constables as well as unsworn members (Dispatchers, Community Safety Advisors and administrative/un-sworn management) of the Community Safety Unit.

The Complaints Investigator is a member of the Toronto Community Housing Legal Department and is not a member of the Community Safety Unit. This is done in order to maintain independent oversight of complaints.