In your community

In your community

​To create a healthy and safe community, residents should be mindful of the following standards:
  1. We (staff and residents) treat each other with respect and courtesy and value the diversity in our communities.
  2. We promote peaceful, healthy and safe communities.
  3. We are responsible for our actions and the actions of our children, family members, guests, visitors and pets.
  4. We respect all property in our communitie​s, including rental units, personal property, common spaces and offices.
  5. We respect and uphold Toronto Community Housing policies, lease agreements, and all laws.
If you see or are a victim of anti-social behaviour, please call the Community Safety Unit at 416-921-2323. Common examples of anti-social behaviour include:
  • criminal activity
  • drug activity
  • intentional damage to property
  • public intoxication
  • trespassing/loitering
  • smoking in a building common area
  • unlawful parking
  • unsafe acts (for example, climbing on buildings or parking structures, firework use, cooking on an open flame in a building/balcony)
  • suspicious behaviour (for example, prowling near a residence, looking in vehicle windows, taking photographs at playgrounds or pools)
  • pulling fire ala​rms when there is no fire/starting fires
  • excessive noise
  • illegal dumping of trash
  • disrespecting people with disruptive or verbally abusive behaviour
  • not leashing your dog/animal attacks
The Community Safety Unit and Operating Unit or Property Manager follow up on anti-social behaviour complaints.

Important: Residents who commit anti-social beha​vio​urs will get formal warnings. In the most severe cases, they could face eviction through the Landlord and Tenant Board. We will also involve the police or other agencies as needed.

Safety in your development

To keep you and your building safe:
  • Do not prop entrances and doors open. When you do, you put everyone in the building at risk.
  • Keep all hallways clear. It is a fire hazard if you don't. Keeping hallways clear helps prevent trips and falls. It makes it easier to keep floors and carpets clean, and for emergency workers to get to you quickly.
  • Look into elevators before getting on. If there is someone already in the elevator who makes you uncomfortable, wait for the next one.
  • Keep all doors to your home closed and locked.
  • When using the entry system, be sure you know the person calling before you let them into the building.
  • Do not let salespeople or others you don't know into the building.
  • Do not give copies of your unit key or fob to anyone who doesn't live with you.
  • If you lose your keys or fob, let your Superintendent know right away.
  • If you are going to be away for a long time, let your Superintendent know.
  • Tenants who pay rent-geared-to-income who leave their units vacant for more than 90 days risk losing their subsidy.
  • Do not leave young children home alone.
  • Let your Superintendent know:
    • If you see light bulbs that are burnt out in and around your building.
    • If there are areas that require snow and ice removal.
    • ​If you see trees, shrubs and hedges that need pruning.

Safety in parking areas and in your car

If you see anyone trying to follow you into the underground garage or surface parking lot, or anything that makes you nervous, stay in your car and honk or drive away and return at a later time. Report your concern to the Community Safety Unit. 

Avoid listening to music while walking to your car or on the street so that you can hear what is happening around you.

  • If you have a bicycle, register it with the police. Use a good quality lock. Lock your bike to some object that cannot be cut or broken.
  • If your bicycle doesn't have a serial number, engrave a number on the frame and wheels so you can identify your bicycle if it is stolen.
  • Always keep your car locked, when using it and when it's parked.
  • Do not leave valuables in your car.
  • Look inside and under your car before getting in.
  • If you have car trouble, open the hood, lock yourself in the car and wait for the police or tow truck. Do not open the door to anyone you don't know.

Townhome safety

Walk in well-lit areas on established paths. Avoid shortcuts.
  • Make sure your ground-floor windows and doors are locked and secure, especially in warm weather.
  • Report any burnt-out lights or overgrown branches, trees and shrubs to your Superintendent.
  • Keep your backyard light on at night. This provides extra visibility for pedestrians. It also discourages anti-social behaviour. Using energy-efficient light bulbs will not have a big impact on your hydro bill.

Fireworks safety

The use of fireworks is prohibted on Toronto Community Housing property, at all times. Although beautiful to watch, fireworks are dangerous to children, adults and pets. They can cause fires and damage homes. They can also cause serious injuries such as burns, cuts, and blindness.

To find public fireworks displays that are held across the city:
For questions or concerns, please contact:
  • your building Superintendent
  • the Community Safety Unit at 416-921-2323
  • ​in case of emergency, call 911.