EasyTrac

EasyTrac

As part of our commitment to quality service for residents, Toronto Community Housing has made it easy to place and follow up on your requests for service with EasyTrac.​

EasyTrac allows Toronto Community Housing to manage the questions and service requests it gets from residents. It also provides a way for you to follow up on your requests using your EasyTrac number.

How it works

If you have a question or a service request, you can:
  • speak to the Superintendent of your building
  • call the Client Care Centre at 416-981-5500 or email help@torontohousing.ca
  • fill out a Service Request Form (if your building uses them), give it to the Superintendent or drop it off at your Operating Unit or building office
  • visit your Operating Unit or building office

To protect your privacy, Toronto Community Housing will confirm your identity each time you call to ask a question or request a service. Your question or service request will be recorded in a service database and you will be given an EasyTrac number that is assigned to your specific request. Operating Unit staff will act on your request (answer your question or complete your repair).

Information about your question and the status of your request will be added to the service database. Superintendents, building staff, Operating Unit staff and Client Care Centre staff have access to this database and can follow up on all requests.

At any time, you can check on the status of your request by speaking to your Superintendent or calling the Client Care Centre at 416-981-5500 and giving staff the EasyTrac number. They will be able to look up your record and let you know the status of your request.

Benefits of EasyTrac

  • There is a consistent approach when dealing with requests for service and/or information.
  • You will have a specific EasyTrac number assigned to your request for service/information.
  • Staff can follow up on any request because all staff (including Superintendents, Building, Community Housing Unit and the Client Care Centre staff) have access to the service database showing the status of each request.
  • The service database allows Toronto Community Housing to build a record and a history of service requests, which helps us manage portfolios.