Toronto Community Housing (TCHC) is starting the annual unit inspection process across the portfolio. Due to new health and safety guidelines put in place in response to the COVID-19 pandemic, the unit inspection process has changed for 2020. This document has been prepared to help answer questions tenants may have.
Why are you performing annual unit inspections during a pandemic?
Annual unit inspections are required by law. They are considered essential work to prevent property damage or the development of hazardous and unhealthy unit conditions. These inspections are an important part of our commitment to the health and safety of tenants.
How will the 2020 inspection process be different?
The list of items to inspect has been adjusted for 2020, shortening the time that staff will be in your unit. Inspections should take less than 10 minutes.
What steps are being taken to keep tenants safe during the inspections?
Staff performing inspections will follow all COVID-19 safety measures. This includes maintaining a distance of at least six feet (two metres), wearing masks and other personal protective equipment and using hand sanitizer. Tenants are also asked to maintain physical distancing and wear a mask if they are at home when staff are doing the inspection.
Staff have been trained on the new unit inspection process, including what PPE to wear and other guidelines to follow.
What personal protective equipment will staff be using?
Staff performing inspections will be using disposable masks, disposable gloves and protective eyewear. They will also be using hand sanitizer whenever they need to change their personal protective equipment.
What precautions can I take during the inspection to make sure I’m safe?
If you are at home while staff are in your unit, please wear a mask (one will be provided if you need it) and keep a distance of six feet (two metres) from staff. If space is an issue, we recommend waiting in your kitchen or bathroom, or on your balcony, as these areas will not be inspected.
Do I need to be present during the inspection?
No. You will be given a 24-hour notice of entry prior to the inspection of your unit. If you are not at home, staff will enter your unit to conduct the inspection.
When will unit inspections start?
The annual unit inspection process has started, and all inspections must be completed before the end of 2020. A 24-hour notice of entry will be given to you before your unit inspection.
Who do I contact if I have more questions?
If you have questions about the 2020 unit inspection process, please call the Client Care Centre at 416-981-5500
, email firstname.lastname@example.org
, or speak with your Superintendent for more information.