Heating and cooling

Heating and cooling


Building staff monitor the temperature in most buildings. According to the Toronto rental apartment heat bylaw​, building temperatures should be at least 21 Celsius from September 15 to June 1. We use this bylaw to decide when to turn the heat on and off.

If you are concerned about the temperature inside your unit, check for two important things:
  1. Are any of the windows open? Check to make sure both the inside and outside panes are closed.
  2. Can you adjust your thermostat to a warmer setting? Try moving the thermostat to a warmer setting, and wait a few minutes to see if the room gets warmer as a result.
If the temperature inside your unit is still an issue, call the Client Care Centre at ​416-981-5500.

Window ​air conditioners

You must get written permission from your Operating Unit or Property Management office before you install a window air conditioner. A recognized ​professional must install your air conditioner to meet defined safety regulations and avoid safety hazards. You must provide proof that the air conditioner was installed safely.

If you install a window air conditioner without written permission, you will be charged for the removal and any repairs that are needed.