Responsibilities
As your landlord, we:
- Provide services as set out in your lease, under the law, or both.
- Keep your rental property well maintained and respond to repair requests within five days.
- Comply with local health, safety, and property standards and bylaws.
- Provide proof of payment when requested.
- Process your annual rent review, if you pay rent-geared-to-income.
- Provide 24 hours' notice before entering your unit unless there is an emergency (flood, fire, life-threatening event or life-safety check), in which case, staff can enter the unit.
- Provide accessible customer service to residents with disabilities.
Rights
As your landlord, we:
- Collect a rent deposit of one month's rent if you pay market rent.
- We use the deposit as the rent payment for the last month of your tenancy.
- We cannot use the deposit for any other reason, such as to pay for damages.
- We pay interest on the deposit every year.
- Pursue eviction of tenants who pay their rent late or break the law on Toronto Community Housing property.
We do our best to help you avoid eviction
We do not want to evict residents. We want to work out problems early so you can keep your home. We are committed to working with residents that may be having financial difficulties. Please contact your Tenant Services Coordinator or Property Administrator if you cannot pay your rent or if you have other problems related to your tenancy.
Learn more about the rights and responsibilities of tenants.
