Toronto Community Housing uses surveys from time-to-time to get feedback about policies, programs and things we can do to serve you better. You can find details about current surveys below, as well as results from past surveys.
Current survey
Tenant opinions matter to us
The 2018 Tenant Experience Survey is being mailed to a random sample of households across our communities this September. Toronto Community Housing values the opinions of our tenants, and we conduct the survey every year to help us find ways to improve our service delivery.
There are also questions included that pertain specifically to the Tenant Engagement System Refresh. Responses to these questions will help shape the new Tenant Engagement System model. More information about the Tenant Engagement System can be found
here.
An outside company, Ipsos, will conduct the survey. Once the surveys have been returned, Ipsos will provide a report on the survey results, which we will use to make decisions on how we can continue to improve services for tenants. We will share the survey results on our website.
The survey process has been designed to protect the privacy of personal information and ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) .Information about the collection and use of personal information is available on the
Access to information section on our website.
Additional information about the survey can be found in our
2018 Tenant Survey Qs and As [PDF]If you did not receive a survey but would like to fill one out, or if you have any questions about the 2018 Tenant Experience Survey please contact Ipsos at TCHCSurvey@ipsosresearch.com or 1-888-264-8773.
Past surveys and results
Resident charter
Results coming soon.
Accessibility in the Built Environment Policy survey
The Responsible Personal Accessibility in Toronto Housing (R-PATH) committee and Toronto Community Housing asked for resident feedback on the Built Environment Policy and Standards. The
built environment is the physical environment in your building, in the parking area, in common spaces (like community rooms, laundry rooms, patios, or playgrounds), and inside your unit.
Results of this survey will be posted shortly.
Non-Residential Space Use Policy survey
We have over 450 non-residential, community spaces across Toronto. Resident-led associations and community agencies mainly use these spaces to provide important programs to Toronto Community Housing residents. Currently, our Use of Space Policy directs how these spaces can be used. This policy has been in place for a number of years and needs to be updated. We're replacing it with a new Non-Residential Space Use Policy, and your input will make sure the new policy will best meet the needs of residents.
Results of this survey will be posted shortly.
