2015 Resident Survey

2015 Resident Survey

​​Thank you to all the residents who completed the 2015 Resident Survey! The survey results are now available and will help us improve the quality of services we provide to residents.​

News release
Toronto Community Housing's 2015 Resident S​urvey finds 64% overall satisfaction rating and provides a roadmap for improvement​

Summary of the results
Read a summary of the s​urvey results​

Survey report and survey questions ​

About the survey

The 2015 Resident Survey measures overall resident satisfaction with Toronto Community Housing and with specific services Toronto Community Housing provides.

Toronto Community Housing worked with an independent company, Nielsen Consumer Insights, to conduct a survey of residents. Paper surveys were mailed to a random sample of 1,300 households in each of Toronto Community Housing's 13 operating units, including contract-managed units. There was also an online survey option, and some residents completed the survey by phone. A total of 3,383 residents completed the survey. The survey was done between February 5 and April 6, 2015.

The survey results have a margin of error of +/- 1.7%, 19 times out of 20.