Community Representative
Terms of reference
In your role as a Community Representative at the building/townhouse level, you will:
• Work with tenants, staff and community partners/neighbourhood groups to identify tenant priorities and implement the community action plan developed by tenants.
• Work with local Community Representatives to hold quarterly building/community meetings and events that encourage and bring culturally diverse/
mixed-income communities together.
• Represent tenants in your community and liaise with TCHC staff on local issues.
• Promote the availability of funds for the community (e.g., Participatory Budgeting, Tenant Action Funds, etc.).
• Share information from TCHC with tenants in your community (e.g., event posters, updates, opportunities) as well as information about local community programs and initiatives.
• Maintain an open and ongoing dialogue with all tenants in your local community, including other community leaders and fellow
Building or Townhouse Committee Members or Community Representatives. This may include attending and participating in meetings and sharing decisions made by the building/ townhouse committees or Community Representatives at the local level.
• Help direct tenants to the appropriate source to address their concerns for example, the Client Care Centre, Superintendent, the
regional General Manager or Assistant General Manager, etc.).
• Participate in mandatory accessibility training and an orientation session on applicable Toronto Community Housing policies.
• Participate in capacity-building training to enhance your leadership skills and support you as a Community Representative.
• Follow a Code of Conduct aligned with the principles and values of the Tenant Charter, including all requirements for accessibility
under the Accessibility for Ontarians with Disabilities Act and TCHC’s Human Rights, Harassment and Fair Access Policy.
As a Community Representative, your role at the Tenant Community Action Table is to:
• Work with your fellow Tenant Community Action Table members, Toronto Community Housing staff and key stakeholders to exchange ideas and identify solutions and strategies that address tenant priorities.
• Collaborate with fellow Tenant Community Action Table members to allocate resources for tenant priorities.
• Actively attend and participate at the Tenant Community Action Table every two months.
• Keep tenants in the community informed on neighbourhood priorities and on information shared by Toronto Community Housing staff or partners at Tenant Community Action Table meetings.
• Maintain an open and ongoing dialogue with all tenants in the community, including other community leaders and Building or Townhouse Committee Members or Community Representatives. This includes encouraging attendance and participation in meetings and providing minutes from Tenant Community Action Table meetings to their building or townhouse community.
• Follow a Code of Conduct aligned with principles and values of the Tenant Charter, including all requirements for accessibility under the Accessibility for Ontarians with Disabilities Act and TCHC’s Human Rights, Harassment and Fair Access Policy.
• Participate in mandatory accessibility training and an orientation session on applicable Toronto Community Housing policies.
• Participate in optional capacity building training to enhance your leadership skills and support you in fulfilling your roles.
Principles and Values
As a Community Representative, you must adhere to:
• The Toronto Community Housing Tenant Charter values: respect, community collaboration, accountability, integrity, accessibility, including all requirements under the Accessibility for Ontarians with Disabilities Act.
• Toronto Community Housing’s Human Rights, Harassment and Fair Access Policy.
• The core principles and values of the Tenant Engagement System:
Respect: Mutual respect between all involved
Equity: Ensuring equitable treatment for all involved
Informative: Ensuring all involved have the capacity to make informed decisions
Inclusive: Inclusive and representative of all TCHC tenants
Collaborative: Working together as partners
Innovative: Continue to foster innovation and change
Building/Townhouse Committee
Terms of reference
The role of a Committee member at the Building/Townhouse level is to:
• Work with tenants, staff, community partners and neighbourhood groups to identify tenant priorities and implement the community action plan developed by tenants.
• Work with local building/townhouse committee members to hold quarterly building/community meetings and events that encourage and bring culturally diverse/mixed-income communities together.
• Represent tenants in your community and liaise with TCHC staff on local issues.
• Promote the availability of funds for the community (e.g., Participatory Budgeting, Tenant Action Funds, etc.).
• Share information from TCHC with tenants in your community (e.g., event posters, updates, opportunities) as well as information about local community programs and initiatives.
• Maintain an open and ongoing dialogue with all tenants in your local community, including other Community Leaders and fellow Building or Townhouse Committee Members or Community Representatives. This may include attending and participating in meetings and sharing decisions made by the Building/Townhouse Committees or Community Representatives at the local level.
• Help direct tenants to the appropriate sources to address their concerns, for example, the Client Care Centre, Superintendent, the regional General Manager, etc.
• Participate in a mandatory accessibility training and an orientation session on applicable Toronto Community Housing policies.
• Participate in capacity-building training to enhance your leadership skills and support you as a committee member.
• Follow a Code of Conduct aligned with the principles and values of the Tenant Charter, including all requirements for accessibility under the Accessibility for Ontarians with Disabilities Act and TCHC’s Human Rights, Harassment and Fair Access Policy.
If you are selected by your committee to sit at the Tenant Community Action Table, your role is to:
• Work with fellow Tenant Community Action Table members, Toronto Community Housing staff and key stakeholders to exchange ideas and identify solutions and strategies that address tenant priorities.
• Collaborate with fellow Tenant Community Action Table members to allocate resources for tenant priorities.
• Actively attend and participate at the Tenant Community Action Table every two months.
• Keep the Building/Townhouse Committee and tenants in the community informed on neighbourhood priorities and on information shared by Toronto Community Housing staff or partners at Tenant Community Action Table meetings.
• Maintain an open and ongoing dialogue with all tenants in the community, including other community leaders and Building or Townhouse Committee members or community representatives. This includes encouraging attending and participating in meetings and providing minutes from Tenant Community Action Table meetings to your building or townhouse community.
• Follow a Code of Conduct aligned with principles and values of the Tenant Charter, including all requirements for accessibility under the Accessibility for Ontarians with Disabilities Act and TCHC’s Human Rights, Harassment and Fair Access Policy.
• Participate in mandatory accessibility training and an orientation session on applicable Toronto Community Housing policies.
• Participate in optional capacity-building training to enhance your leadership skills and support you in fulfilling your role.
Principles and Values
As a member of the Building/Townhouse Committee, and as a Community Representative at the Tenant Community Action Table, you must adhere to:
• The Toronto Community Housing Tenant Charter values: respect, community collaboration, accountability, integrity and accessibility, including all requirements under the Accessibility for Ontarians with Disabilities Act.
• Toronto Community Housing’s Human Rights, Harassment and Fair Access Policy.
• The core principles and values of the Tenant Engagement System:
Respect: Mutual respect between all involved
Equity: Ensuring equitable treatment for all involved
Informative: Ensuring all involved have the capacity to make informed decisions
Inclusive: Inclusive and representative of all TCHC tenants
Collaborative: Working together as partners
Innovative: Continue to foster innovation and change
