Tenant Engagement System

Tenant Engagement System

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Why tenant engagement?

Tenants understand the assets and needs of their communities. Toronto Community Housing is committed to establishing, building and maintaining relationships with tenants and providing an effective tenant engagement system that enables more tenants from all communities to get involved. In doing so, we are able to understand tenants' needs and the needs of their community and build on their assets and talents to make where they live more enjoyable. By engaging with tenants, this will improve their quality of life and service delivery, resulting in a more tenant-focused experience.

Providing tenants with opportunities to build their leadership skills and participate in local decision-making and community action planning empowers tenants to take ownership of the well-being of their community and build healthy, vibrant communities.

Through tenant engagement, TCHC aims to create vibrant communities that tenants are proud to call home. The new engagement system outlines how TCHC will deliver on a commitment made by to the City of Toronto through Shareholder Direction, calling for tenant input on decisions at the local and corporate levels. TCHC is committed to this effective engagement system which allows tenants from all communities across the city to get involved

What is the Tenant Engagement System?

The Tenant Engagement System, approved by Toronto Community Housing's (TCHC) Board of Directors on July 19, 2019 is the formal system of engaging tenants living in Toronto Community Housing. 

The goal of the refreshed Tenant Engagement System is to increase tenant participation in local decision-making, as recommended in the Mayor's Task Force and Tenant's First reports. Tenants and staff have worked together over the past several years to develop a refreshed Tenant Engagement System that encourages and empowers more TCHC tenants to get involved in local decision-making in their community. Check out the How we got here [PZ1] page to learn more.

The model reflects the principles of the Tenant Charter, including all requirements for accessibility under the Accessibility for Ontarians with Disabilities Act and TCHC's Human Rights, Harassment and Fair Access Policy.

The Tenant Engagement System supports an inclusive and accessible environment that promotes dignity and respect, free of discrimination and harassment.

Guided by the principles for effective and meaningful engagement – Respect, Equity, Informative, Inclusiveness, Accessibility and Collaboration, TCHC is committed to a robust and effective tenant engagement process and equitable opportunities for all tenants.

The vision of the Tenant Engagement System is to foster relationships with tenants and build vibrant communities through diverse, inclusive and collaborative methods that gives all tenants of Toronto Community Housing Corporation a voice and input into community-related decision-making.

The foundation of the Tenant Engagement System is the needs and priorities identified by tenants through a priority setting process. Tenant priorities inform the focus of all structures in the Tenant Engagement System. Tenant priorities will also inform our approach to partnership development and our program and service delivery model.

How the Tenant Engagement System works

There are three levels that make up the structure of the Tenant Engagement System. They are:

  1. Building or townhouse level
  2. Community level
  3. City level

1) Building or townhouse level


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The building or townhouse level is made up of unique and diverse groups of tenants from a specific building or townhouse community.

Tenants at this level will monitor the implementation of their local Community Action Plan. The Community Action Plan is co-created by tenants and staff, outlining key activities and solutions in response to tenant-identified priorities. At this level, tenants are to choose the local engagement option of their preference.

Here are the engagement options:

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1. Community Representatives:

Tenants can elect two representatives for every 250 households. All tenants will have an opportunity to nominate themselves as a representative, and vote in their communities. All elected Community Representatives are members of the Tenant Community Action Table in their community


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A Building or Townhouse Committee is open to all tenants from a specific building or townhouse community. The number of members from each committee will be different, depending on the community. There is not a maximum number of tenants that can be a part of the Building or Townhouse committee. Each Building or Townhouse committee are to select two members to sit at the Tenant Community Action Table in their community.

2) Community level

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Tenants from every building or townhouse structure are elected or selected to represent their community at the Tenant Community Action Table. Members of the Tenant Community Action Tables will work with tenants and other stakeholders to address the tenant-identified priorities of the communities that form each Tenant and Community Action Table.

3) City level

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Tenants and staff together will make up the City-Wide Tenant-Staff Governance Oversight Committee. This committee will act as a resource and accountability structure for tenants and staff participating in the Tenant Engagement System. Members are selected through an application process and final decisions on membership selection will be made by a panel of tenants and staff.


Resources:

Tenant Engagement System