Rent matters

Rent matters

Paying your rent

During the COVID-19 emergency, Toronto Community Housing is not accepting walk-in rent payments at its offices. Tenants have five payment options: drop-box at their Superintendent's office or local Operating Unit office, mail, online banking, telebanking and pre-authorized payment. 

Rent flexibility

We are offering flexibility to both rent-geared-to-income (RGI) and market rent tenants who have lost employment income due to COVID-19.

For RGI households, we will work with you to recalculate your rent in the event of employment income loss. Please contact us for details.

For market rent households, we are offering options to defer a portion of your rent.

Tenants who have not lost employment income because of COVID-19 should continue to pay their rent in full.

To ask for a rent adjustment (RGI) or a deferral (market):

You need to fill out a form and return it to TCHC. You can get the form by:

Notice of Assessment

Changes to the RGI calculation process previously announced by the City of Toronto that would require tenants to have a Notice of Assessment for the 2019 tax year are delayed until further notice. 

Deadline for filing tax returns

The Canada Revenue Agency (CRA) has extended the deadline for filing income tax returns. The new deadline is June 1, 2020.

For more information

Talk to staff or visit torontohousing.ca/covid-19.

Resources for tenants