Integrated Service Model

Integrated Service Model

The City of Toronto has partnered with Toronto Community Housing and Home and Community Care Support Services - Toronto Central (formerly known as the Toronto Central Local Health Integration Network) to develop an Integrated Service Model for the Seniors Housing Unit. The model brings about new ways of supporting senior tenants so they can age in place with dignity and in comfort.

The objectives of the Integrated Service Model are to:

  1. Build relationships of trust between senior tenants and TCHC staff

  2. Improve the delivery of housing services, with an increased focus on issues that impact seniors' housing stability

  3. Increase access to health and community support services through enhanced integration of community agencies within the buildings

The Integrated Service Model brings four key innovations to TCHC service delivery: 

1) an enhanced staffing model focused on reduced staff-to-tenant ratios and more tenant support;

2) revised seniors-specific policies to better respond to the unique challenges faced by seniors;

3) locating seniors community hubs in select TCHC seniors buildings to offer a range of health, social and wellness services to tenants and the community; and

4) designating care coordinators to each building to help connect tenants to the health and community support services they need.

Phased Implementation of the Integrated Service Model

Implementation will occur over three phases and four regions between 2020 and 2022.

  • Phase 1 began at the end of 2020 in 18 buildings in the South East region of the portfolio.
  • Phase 2 will begin in the North West region in late 2021.
  • Phase 3 will begin in the North East and South West regions in 2022.

By the end of 2022, the ISM will be fully implemented in all 83 Seniors Housing Unit buildings.