Integrated Service Model

Integrated Service Model

The City of Toronto has partnered with Toronto Community Housing and Home and Community Care Support Services - Toronto Central (formerly known as the Toronto Central Local Health Integration Network) to develop an Integrated Service Model for the Seniors Housing Unit. The model brings about new ways of supporting senior tenants so they can age in place with dignity and in comfort.

The objectives of the Integrated Service Model are to:

  1. Build relationships of trust between senior tenants and TCHC staff

  2. Improve the delivery of housing services, with an increased focus on issues that impact seniors' housing stability

  3. Increase access to health and community support services through enhanced integration of community agencies within the buildings

The Integrated Service Model brings four key innovations to TCHC service delivery: 

1) an enhanced staffing model focused on reduced staff-to-tenant ratios and more tenant support

2) revised seniors-specific policies to better respond to the unique challenges faced by seniors

3) locating seniors community hubs in select TCHC seniors buildings to offer a range of health, social and wellness services to tenants and the community - implementation of the wellness hubs is currently on hold pending further consultations with senior tenants to make sure the wellness hub model meets their needs. More information on the upcoming consultations will be posted on this webpage, expected to occur in early 2022.

4) designating care coordinators to each building to help connect tenants to the health and community support services they need

Phased Implementation of the Integrated Service Model

Implementation will occur over three phases and four regions between 2020 and 2022.

  • Phase 1 began at the end of 2020 in 18 buildings in the South East region of the portfolio.
  • Phase 2 began in the North West region in September 2021 and includes an expansion of the South East region.
  • Phase 3 will begin in the North East and South West regions in the first half of 2022.

By the end of 2022, the Integrated Service Model will be fully implemented in all 83 Seniors Housing Unit buildings

Information Sessions

ISM Phase 2 - tenant information session was held on September 14.

The recording and presentation materials from this event are provided below in the Resources section. 

ISM Phase 1 update – tenant information session was held on November 16.

The recording and presentation materials from this event are provided below in the Resources section.

Upcoming tenant information sessions:

ISM Phase 3 – tenant information session: POSTPONED

Please note, that the meeting scheduled for Wednesday, December 8 has been postponed and will be rescheduled for a date in early 2022.