Toronto Community Housing is making a number of improvements this fall to deliver cleaner buildings and better living conditions for residents.
The company added 60 building cleaning staff in 2015 and has set specific cleaning standards and routines for each building type. All building cleaning staff received an orientation that included customer service training, and will be fully trained on new cleaning standards and routines by the end of 2015.
In addition, Toronto Community Housing has worked with its labour partners so that cleaners can be assigned to communities rather than individual buildings. This additional flexibility enables cleaners to be redeployed as needed to buildings with higher demands. Together with the changes to cleaning standards and staff training, the measures are expected to result in a 15-per-cent decline in on-demand cleaning requests.
Additionally, Toronto Community Housing is in year two of a new integrated pest management program which is seeing dramatic results: treatment volumes are up by 74 per cent over 2014, the cost per treatment has been reduced by 34 per cent, and the number of needed treatments per infestation are down by 11 per cent. This proactive whole-building model for high-needs communities reduces infestations through resident engagement, full-building pest audits, and improving access to supports for residents who need them, such as unit preparation and extreme cleaning for units experiencing high levels of clutter.
As noted in its response
to the interim report of the Mayor's Task Force, if Toronto Community Housing can secure the necessary funding, it will develop an evening and weekend cleaning program and expand its proactive pest management program to more high-needs buildings.
About Toronto Community Housing
Toronto Community Housing
is Canada's largest provider of social housing, delivering homes for nearly 60,000 households with low and moderate incomes. By working to provide clean, safe, well-maintained and affordable housing, Toronto Community Housing building better homes, better neighbourhoods and a better Toronto for all.
Lisa Murray, Manager, Media and Public Relations
T: 416-981-4252 C: firstname.lastname@example.org