Your opinion counts! Toronto Community Housing will be conducting a resident survey in early 2015

Your opinion counts! Toronto Community Housing will be conducting a resident survey in early 2015

January 22, 2015

Toronto Community Housing is working with an independent company, Nielsen Consumer Insights, to conduct an opinion survey with residents in February 2015.

UPDATE: We have sent out the survey to more residents and are allowing all survey recipients more time to complete the survey. Survey results will be shared early summer.�

What you need to know about the survey

The survey is completely anonymous. This means that you will not be identified when you complete the survey.�

The survey is voluntary. This means you don�t have to fill it out if you don�t want to.�

The survey can be completed on paper or online. It is available in accessible formats and in different languages.�

Surveys will be mailed to a random sample of 650 households in each of Toronto Community Housing�s 13 Operating Unit areas during the week of February 4.�

Why you should take the time to do the survey

It is your opportunity to have your voice heard. This survey is for you, and about you. We value your opinion, and would like to use this survey to better understand what it�s like for you to live in Toronto Community Housing. The survey results will help us improve the quality of the services we provide and help us better understand how you feel about your home, building, and community.

There are a few ways you can complete the survey.

If you receive a copy of the survey:

  • On paper: Fill out the survey and use the envelope provided to send your survey directly to Nielsen. No postage is needed. Please do not give your completed survey to Toronto Community Housing staff.

    OR

  • Online: Go to nielsen.com/TCHCSurvey�and enter the reference number noted on your survey�s cover letter. Then follow the instructions to fill out the survey online. You can request a new reference number by contacting Nielsen at 1-855-886-3703 or TCHCSurvey@nielsen.com. The font size on the online survey may be enlarged if needed.

    OR

  • Teletypewriter (TTY): Please call the Bell TTY Relay Service at 1-800-855-0511 and ask the operator to contact Nielsen at 1-855-886-3703.

If you do not receive a copy of the survey by February 10 but would like to participate, please contact Nielsen at 1-855-886-3703 or TCHCSurvey@nielsen.com.

About the survey results

UPDATE: We have sent out the survey to more residents and are allowing all survey recipients more time to complete the survey. Survey results will be shared early summer.�

The results will be posted at�torontohousing.ca; copies will be available at Operating Unit and Property Management offices.��

If you have questions

If you have more questions, please contact Nielsen, the company that is doing the survey, at 1-855-886-3703 or TCHCSurvey@nielsen.com.