Through a competitive process, Toronto Community Housing hired Ipsos Reid to conduct its 2011/12 tenant survey. Questions in the survey build on those asked in our last survey, two years ago, and will tell us more about our tenants, their needs and their level of satisfaction with our services. Households will be randomly selected to participate, participation is voluntary and individual responses will not be shared with Toronto Community Housing.
The survey will be conducted by phone, and calls will begin on December 8th and run until the end of January 2012.
Tenants who have questions about the survey can call our client care centre, 24 hours a day, 7 days a week at 416-981-5500. We look forward to sharing the survey results after the analysis is completed next year.