(TORONTO) December 29, 2017— The Toronto Community Housing Corporation (TCHC) appreciates feedback from tenants and the City of Toronto, and is responding with a range of tenant service enhancements planned in 2018.
Further to the 2017 Ipsos tenant survey results and the City’s 2017 Tenants First report, TCHC will continue to improve the quality of homes, invest a record $300 million in major capital renewal, implement its enhanced fire life safety program, and introduce a new tenant service framework.
Throughout 2018, TCHC will focus on meeting tenant expectations around well-maintained buildings, respectful interactions with staff and contractors, and being kept informed about all issues relating to their buildings and neighbourhoods.
Kathy Milsom, TCHC’s President and Chief Executive Officer, said that she appreciates that she and the organization are entrusted with a significant responsibility: to provide clean, well-maintained, safe and secure homes to more than 110,000 Toronto residents, including some of the city’s most vulnerable citizens.
“Our goal is to make TCHC a more tenant-centric, responsive and accountable social housing provider, and an organization the entire city can be proud of,” said Milsom, noting that TCHC has a solid foundation to build on. “The 2017 tenant survey found that tenants feel our service delivery is improving in most areas. There is more we need to do, but we are headed in the right direction.
“We are committed to building a positive work environment and a culture dedicated to delivering responsive service, greater accountability for results, and continued improvement of our operating and financial performance,” Milsom said.
TCHC will conduct its tenant survey annually, beginning in 2018. “We will also conduct spot surveys on a periodic basis, in order to gain real-time insights on how we can continue to provide better service and community supports to tenants,” said Milsom. “In addition, tenant feedback will tie in directly to TCHC’s 2019 strategic planning process.”
In 2018, TCHC will invest $300-million in building capital renewal, an increase of $50 million to its budgets of $250 million in both 2017 and 2016. This record level of investment will enable TCHC to accelerate its efforts to repair buildings, improve living conditions for tenants, and ensure the City’s stock of social housing is maintained.
Enhanced fire life safety in TCHC buildings has also been a focus in 2017, and will continue into 2018, with tenant awareness and education a priority, along with more proactive fire life safety inspection and audit programs.
As well, the new tenant service framework will target improved tenant engagement and communications as a key goal for 2018.
About Toronto Community Housing
Toronto Community Housing (www.torontohousing.ca
) is Canada's largest social housing provider. We are owned by the City of Toronto and provide homes for nearly 60,000 low-and moderate-income households in 106 of the city’s 144 neighbourhoods. Our 2,100 buildings represent a $10-billion public asset.