Toronto Community Housing acts to improve safety and security

Toronto Community Housing acts to improve safety and security

November 09, 2015

​​​​​TORONTO- Toronto Community Housing is changing the deployment of its Community Safety Unit officers to produce faster response times for residents, increased on-the-ground presence in communities, and greater community engagement.

As noted in the company's response to the interim report of the Mayor's Task Force, Toronto Community Housing's Community Safety Unit has moved to a new patrol model that permanently assigns each of its Community Patrol Officers to one of 20 patrol zones across the city. This means the same officers will be a frequent and consistent presence in communities, enabling them to:
  • respond faster to calls for service
  • build trust with residents
  • conduct almost double the number of joint patrols with Toronto Police Service, and
  • develop stronger relationships with youth, tenant representatives, local police and community partners.

In October 2015, four new Community Patrol Officers joined Toronto Community Housing's Community Safety Unit and 13 more officers will start in January 2016, bringing the total complement of officers to 99. Toronto Community Housing will be requesting additional funding to hire 94 more Community Safety Unit staff over the next three years to increase the unit's on-the-ground presence.

Other ways Toronto Community Housing is improving safety and security include:
  • partnering with Toronto Crime Stoppers for community outreach and education
  • requesting that the City of Toronto advocate for changes to provincial legislation to allow Toronto Community Housing to better pursue evictions for criminal activity
  • delivering 14 capital projects for new door security systems
  • upgrading 571 CCTV cameras by December 2015, impacting 14,000 residents,
  • implementing an increase in fire safety awareness programming for residents, and
  • completing 10 community safety audits in high needs communities.


"Toronto Community Housing is taking action to improve safety and security in its communities and deliver noticeable and real improvements for residents. Our Community Safety Unit is changing to ensure faster response times for residents, increased on-the-ground presence in our communities, and greater interaction with youth, tenants, local police and community partners."
-Greg Spearn, President and CEO (Interim),
Toronto Community Housing

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About Toronto Community Housing
Toronto Community Housing ( is Canada's largest provider of social housing, delivering homes for nearly 60,000 households with low and moderate incomes. By working to provide clean, safe, well-maintained and affordable housing, Toronto Community Housing builds better homes, better neighbourhoods and a better Toronto for all.

​Media contact:

Craig Ashbourne ​
T: 416-981-4406