Tips for residents: Returning home after a power outage

Tips for residents: Returning home after a power outage

December 27, 2013

If you are returning home
, please be safe.

  • Check the area leading to your home for damaged or fallen hydro wires. If you spot them, STAY BACK at least 10 metres and report these wires to Toronto Hydro at 416-542-8000.
  • Check all appliances. Appliances that were not unplugged or turned off during the power outage may be unsafe. When the power resumes, they may be on.
  • Turn on all taps to check that your water is running properly.
  • Check for any leaks or signs of water damage in your unit.

Contact our 24-hour Client Care Centre at 416-981-5500 (e-mail if:

  • The power is back on in your community, but not in your unit.
  • The power is back on, but there is no heat in your unit.
  • No water is coming out of a tap (there may be a frozen pipe)
  • There are any other maintenance or repair issues in your unit

When you call, ask for an EasyTrac reference number. This will give you the information you need to follow up on your request.


Food Safety Tips

Residents who have been without power, or recently had their power restored, are advised to reduce the risk of a foodborne illness:
  • If you have been without power for 24 hours or longer, all food in the fridge should be thrown out.
  • During a power outage of 48 hours or longer, all food in the freezer should be thrown out.
  • Any leftover cooked food that cannot be reheated or stored in a working refrigerator or freezer should be thrown out.
  • Never eat food that looks or smells strange. Toronto Public Health's advice is - when in doubt, throw it out.
More food safety tips are available here: