Tenant Year-end Letter: Building Sustainable Communities Together

Tenant Year-end Letter: Building Sustainable Communities Together

January 07, 2009

Tenant Year-end Letter: Building Sustainable Communities Together

Toronto Community Housing is in the business of building great neighbourhoods. That means providing affordable housing and working with the community to create liveable, sustainable, and supportive communities. And in 2008, we have further delivered on our mandate but there is certainly more work to be done.

This has been a year of change, recognition, challenge and success. I want to thank you for your patience and understanding during our organizational change. We are confident that these changes will lead to improved services for tenants and the community.

We are on the right track and focused on the following key priorities:

  • Improving Operational Performance
  • Improving Customer Service
  • Improving Quality of Work Life

Looking Ahead to 2009 - We Can Do More With Less

In 2009, Toronto Community Housing sustainability will be an important focus. What does this mean? It means reducing, reusing and recycling. It also means reviewing Toronto Community Housing policies and procedures to ensure that everything we do is environmentally friendly.

We ask that you join us in this effort and reduce, reuse and recycle. Small changes lead to big outcomes. For example, a 10% increase in recycling translates into about $1 million less in garbage fees that can be reinvested in our communities.

  • Less energy
  • Less water
  • Less garbage


More money to invest in our buildings and communities.

Stay tuned for more information about how you can get involved and participate - because together, we can do more with less.

  • We are committed to building healthy communities and that starts with building healthy environments.
  • We will continue to deliver on our promise to improve customer service.
  • Our buildings will be cleaner, safer and sustainable.
  • We will focus on our integrated pest control strategy to manage bed bugs and other pervasive pests.
  • We will invest $35 million to replace 2,500 kitchens and 1,450 bathrooms.
  • We will begin our Building Energy Retrofit Program to help decrease energy use and increase the comfort of residents.
  • We will relaunch the Social Investment Fund to eliminate barriers to access and expand the scope of projects that qualify for funding.
  • Residents will start moving back into the first phase of a revitalized Regent Park.