South Tower - Maintenance
Due to construction in the North tower, on Friday night, we will be operating HEPA-filtered air scrubbers in hallways and vacant units in the South tower to ensure that the air quality stays at safe levels. Please do not unplug these machines. We apologize for any inconvenience this may cause. We will continue to test the air quality every day for your health and safety.
Highlights from the October 26 South Tower Meeting
If you are a South tower resident and were unable to attend the October 26th meeting, and you need more information, please call 416-981-5520. If your apartment is in the South tower and you haven't moved home yet, please call 416-981-5520 to find out if you can.
Rent Your next rent payment is due on November 1st and is payable to Toronto Community Housing. Please put your cheque or money order in the lock box in the lobby of 200 Wellesley.
Doors and locks New doors will be installed as required in the next three weeks. Please do not install your own door locks. Doing so violates your lease and compromises the fire rating on the door.
Changes to the Visitor policy All visitors are welcome and must sign in and out with security due to the Fire Watch. Security will call residents when visitors arrive, before allowing them to enter the building. If you have visitors, you are responsible for them; visitors are not allowed to roam around the building.
Elevators When you need an elevator, please ask the security guard on your floor, he/she will radio a request and the first available elevator will come to your floor. Tenants receive priority over construction and maintenance workers.
Repairs and Maintenance Your new Superintendents are Manny and Doug; they can be found in the lobby from 8 am to 4:30 pm regarding work orders, maintenance, pests and other concerns with your apartment. After hours, please call the 24-hour Client Care Centre at 416-981-5500.
Clothing Allowance North Tower, Floor 24 South and other tenants who have not been able to return home or access their belongings can pick up their clothing allowance starting November 1st at the Wellesley Community Centre. The primary lease holder must bring their yellow registration card or another piece of identification to receive the pre-paid Visa card, one per unit. Tenants in bachelor and one-bedroom apartments will receive $150, tenants in two-bedroom apartments will receive $300.
Ontario Works & ODSP Cheques
Tenants who have not received their November 10th OW/ODSP cheque, should contact their caseworkers.
North Tower & Floor 24 South Residents
- North Tower and Floor 24 South tenants do not have to pay November rent.
- ODSP and Ontario Works will not claim back the shelter allowance portion of cheques. If your shelter allowance is paid directly to Toronto community Housing, the pay direct has been removed and these monies will be included in your regular cheque / DBD entitlement. If you have any questions, contact your local OW or ODSP caseworker.
- Tenants staying with friends and family will also receive $10 a day for each of the next 30 days; this applies to tenants who stay with family and friends from October 15 to November 15. We will start distributing these payments on November 19.
NEW Donation Centre Hours Beginning next week, the donation will be open on Wednesdays from 10 am to 8 pm, Thursday from 10 am to 6 pm and Saturday from 10 am to 4 pm and will only serve North Tower and Floor 24 South tenants who have not been able to return home or access their belongings since the fire on September 24. There is no bus service to the donation centre, if you need transportation from the Wellesley Community Centre, please contact a staff member from the City of Toronto. Items that may be available at the donation centre include: shoes, clothing, and dog food.
Canada Post Mail pick up for tenants who have not returned to the building is available at the Wellesley Community Centre, Monday to Friday, from 11 am to 1 pm. A change of address form can be completed at the community centre, free of charge. Changing your address back is also free of charge and the change takes effect the day after you submit your form.
Residents of floors 23, 24 & 25 (North) and 24 (South) These floors were most damaged by the fire. There is a relocation office for these tenants only at 325 Bleecker Street. The office is open Monday to Friday from 10 am to 4 pm.
200 Wellesley Information Centre The information centre at the Wellesley Community Centre is open Monday to Friday, 11 am to 6 pm and on Saturday from 11 am to 2 pm (closed Sundays); if you need tokens or food vouchers, City of Toronto staff are available to provide them from 9 am to 7 pm, 7 days a week.
For those Returning Home
- Work crews in the North tower wear protective masks and suits because they spend a lot of time in areas that are wet and smoke-damaged.
- Damaged wristbands can be brought into the community centre for new ones. We are working on a system to replace wristbands