New Toronto Community Housing Accessibility Policy

New Toronto Community Housing Accessibility Policy

September 04, 2015

At the July 29 Board of Directors meeting, the board approved an updated Accessibility Policy for Toronto Community Housing. This updated policy sets a new standard and higher level of accountability for Toronto Community Housing when it comes to accessibility for residents.�

A policy built with residents in mind

To make sure the policy reflects the needs of residents with disabilities, we consulted residents through several feedback sessions in the fall of 2014. The policy was reviewed by our internal Accessibility Working Group, which includes a representative from the resident-led group, Responsible Personal Accessibility in Toronto Housing (R-PATH).

Purpose of the policy

The updated Accessibility Policy:

  • Outlines a framework for creating accessible policies, procedures and programs
  • Commits to meeting the accessibility needs of residents with disabilities
  • Complies with the Accessibility for Ontarians with Disabilities Act (AODA)

What's new in the policy

The updated policy sets out new requirements to help make sure we meet the accessibility needs of residents with disabilities, such as commitments to:

  • Consult with residents and staff with disabilities when developing and updating policies, procedures and programs related to accessibility.
  • Go above and beyond the requirements set by the AODA wherever we can.
  • Conduct an accessibility review when developing, reviewing and implementing policies and strategies. This review will consider and address accessibility, with a focus on reducing barriers faced by people with disabilities and making sure the principles of the Accessibility Policy are applied.
  • Report on accessibility improvements in the annual report and through quarterly performance reports to the Board of Directors.

Look out for more accessibility improvements

This new policy is one of several steps we're taking toward a more accessible Toronto community Housing. Our Accessibility Working Group is working on a number of accessibility initiatives, including a new Accessibility in the Built Environment policy and procedures. Residents can contribute their feedback on the Accessibility in the Built Environment survey, available online at or from their superintendents.

Learn more about accessibility at Toronto Community Housing.