Ice Storm Response Update #10

Ice Storm Response Update #10

December 29, 2013

TORONTO, December 29, 2013-Toronto Community Housing continues to operate under our Emergency Response Plan in response to the recent ice storm.
  • As of 12:00 p.m. there are several individual town homes distributed across the city, containing 43 units, which are still affected by power outages.
  • All high-rise buildings affected by the ice storm have been restored to full power.
  • We continue to provide 24-hour support to affected residents until power has been restored to all our units.
  • Our staff and volunteers continue to deliver food and supplies to affected buildings, and to check in on our residents and respond to any needs.
  • We are in contact with the Province regarding the proposed program to compensate people who lost food as a result of the ice storm. We will provide our residents with information as it becomes available.
  • As power is restored to buildings, technicians are being dispatched to ensure that heat, water and other essential building services are restarting properly.
  • We are monitoring situations where there is loss of power at buildings that had previously had full power, and dispatching staff to support residents as needed.
  • Residents can call the 24-hour Client Care Centre at 416 981-5500 to inquire about whether power has been restored to a specific building. Agents will provide the most up-to-date information that is available.
  • When a building has been without heat for some time, frozen pipes are a concern. To minimize the potential for flooding or other damage, we ask residents to confirm as soon as possible after returning to their units that heat and water systems are working properly.
  • Residents should turn on all taps once they return home. If no water comes out the tap, or if there are signs of water damage, we ask residents to report this immediately to the 24-hour Client Care Centre at 416-981-5500 or by email at
  • Our priority continues to be providing for our most vulnerable residents, and we continue to connect residents with medical needs, such as oxygen or dialysis treatments, with the Community Care Access Centre.
  • Additional personnel continue to be assigned to the Client Care Centre to handle the increased call volume.
  • Tips for residents returning home after power is restored are on our website.

Residents are reminded to stay away from downed wires and trees that may have an electrical charge. Please report downed wires by calling Toronto Hydro's operation centre at 416-542-8000.

Residents are reminded that 911 is for emergencies only. For all other incidents where police are required, call the non-emergency number at 416-808-2222.

About Toronto Community Housing

Toronto Community Housing ( is Canada's largest social housing provider, and home to 58,500 households with low- and moderate incomes. By providing clean, safe, well-maintained, and affordable homes, Toronto Community Housing delivers better homes, better neighbourhoods and a better Toronto for all.

Media Contact:
Brayden Akers, 416 803-9879,