Ice Storm Recovery Update #8

Ice Storm Recovery Update #8

December 27, 2013

TORONTO, December 27, 2013�Toronto Community Housing continues to operate under our Emergency Response Plan in response to the recent ice storm.

  • Earlier today, full or partial power had been restored to all high-rise buildings affected by the ice storm.
  • As of 2:00 p.m. there are several individual town homes distributed across the city without power, containing 77 units. Across our portfolio roughly 800 residents are still affected by power outages.
  • We continue to provide 24-hour support to affected residents until power has been restored to all our units.
  • Our Community Safety Unit officers conducted �door knocks� today to check on the welfare of residents at sites without power and provide supports as needed.� More than 800 door knocks were completed.
  • We are monitoring situations where there is loss of power at buildings that had previously had full power, and dispatching staff to support residents as needed.

With the risk posed by high winds expected tonight, we will keep our Emergency Response Plan in place tonight and tomorrow.

  • Residents can call the 24-hour Client Care Centre at 416 981-5500 to inquire about whether power has been restored to a specific building. Agents will provide the most up-to-date information that is available.
  • As power is restored to buildings, technicians are being dispatched to ensure that heat, water and other essential building services are restarting properly.
  • When a building has been without heat for some time, frozen pipes are a concern. To minimize the potential for flooding or other damage, we ask residents to confirm as soon as possible that heat and water systems are working properly in their units.
  • Residents should turn on all taps once they return home. If no water comes out� the tap, or if there are signs of water damage, we ask residents to report this immediately to the 24-hour Client Care Centre at 416-981-5500.
  • Our staff and volunteers continue to deliver food and supplies to affected buildings, and to check in on our residents and respond to any needs.
  • Our priority continues to be providing for our most vulnerable residents, and we continue to connect residents with medical needs, such as oxygen or dialysis treatments, with the Community Care Access Centre.
  • Additional personnel continue to be assigned to the Client Care Centre to handle the increased call volume.

We encourage our residents to report incidents that have occurred on Toronto Community Housing property through the 24-hour Client Care Centre by phone at 416-981-5500 or by email at

Residents are reminded to stay away from downed wires and trees that may have an electrical charge. Please report downed wires by calling Toronto Hydro's operation centre at 416-542-8000.

Residents are reminded that 911 is for emergencies only. For all other incidents where police are required, call the non-emergency number at 416-808-2222.

About Toronto Community Housing

Toronto Community Housing ( is Canada�s largest social housing provider, and home to 58,500 households with low- and moderate incomes. By providing clean, safe, well-maintained, and affordable homes, Toronto Community Housing delivers better homes, better neighbourhoods and a better Toronto for all.

Media Contact:

Brayden Akers, 416 803-9879,