Ice Storm Recovery Update #7

Ice Storm Recovery Update #7

December 26, 2013

TORONTO, December 26, 2013-Toronto Community Housing is pleased to report that today, thanks to the efforts of Toronto Hydro, power was restored to a total of 551 units in our buildings at Guilder Drive, 400 McCowan Road and 12 King High Avenue.

On December 23rd, there were 93 buildings housing some 28,500 residents affected by the power outage caused by the ice storm. As of 7:00 p.m. today, there are 574 units with no power or partial power. This includes two high rises containing 449 units and individual town homes containing 125 units distributed in communities across the city, leaving roughly 1,200 residents still affected by power outages.

  • The two high rises are operating on generators to run elevators and common area lighting. The generators do not provide power for heating.
  • The 125 units in individual town homes and standalone homes are distributed across several communities. They are subject to localized power issues that will take extra time to resolve, typically one at a time.
  • As power is restored to buildings, technicians are being dispatched to ensure that heat, water and other essential building services are restarting properly.
  • Residents can call the 24-hour Client Care Centre at 416-981-5500 to inquire about whether power has been restored to a specific building. Agents will provide the most up-to-date information that is available.
  • When a building has been without heat for some time, frozen pipes are a concern. To minimize the potential for flooding or other damage, we ask residents to confirm as soon as possible that heat and water systems are working properly in their units.
  • Residents should turn on all taps once they return home. If no water comes out of the tap, please report this immediately to the 24-hour Client Care Centre at 416-981-5500 as there may be a frozen pipe.

We continued to operate under our Emergency Response Plan for the fifth straight day. Under the plan, we are monitoring and managing the state of our buildings, and providing 24-hour coverage at buildings without power.

  • Our staff and volunteers continue to deliver food and supplies to affected buildings, and to check in on our residents and respond to any needs.
  • Our priority continues to be providing for our most vulnerable residents, and we continue to connect residents with medical needs, such as oxygen or dialysis treatments, with the Community Care Access Centre.
  • Residents should take caution and exercise proper fire safety if using candles for lighting. We remind residents not to use barbecues or propane heaters indoors due to the risk of carbon monoxide.
  • Snow removal contractors have been fully mobilized and staff continue to perform salting routines at our properties.
  • Additional personnel continue to be assigned to the Client Care Centre to handle the increased call volume.

We encourage our residents to report incidents that have occurred on Toronto Community Housing property through the 24-hour Client Care Centre by phone at 416-981-5500 or by email at

Residents are reminded to stay away from downed wires and trees that may have an electrical charge. Please report downed wires by calling Toronto Hydro's operation centre at 416-542-8000.

Residents are reminded that 911 is for emergencies only. For all other incidents where police are required, call the non-emergency number at 416-808-2222.

About Toronto Community Housing

Toronto Community Housing ( is Canada's largest social housing provider, and home to 58,500 households with low- and moderate incomes. By providing clean, safe, well-maintained, and affordable homes, Toronto Community Housing delivers better homes, better neighbourhoods and a better Toronto for all.

Media Contact:
Brayden Akers, 416 803-9879,