Ice Storm Recovery Update #6

Ice Storm Recovery Update #6

December 26, 2013

TORONTO, December 26, 2013-Toronto Community Housing continues to operate under our Emergency Response Plan in response to the recent ice storm.

  • As of 11:00 a.m. there are four high rises and groupings of town homes containing 1,100 units without power, leaving roughly 2,500 residents still affected by power outages. Four buildings are operating on generators to run elevators and common area lighting. The generators do not provide power for heating.
  • We continue to monitor and manage the state of our buildings, and we are providing 24-hour coverage to buildings without power until power is restored.
  • We are encouraging residents to take caution and exercise proper fire safety if using candles for lighting. We remind residents not to use barbecues or propane heaters indoors due to the risk of carbon monoxide.
  • Our staff and volunteers continue going door-to-door in affected buildings with water, blankets, flashlights and batteries, and to check in on our residents and respond to any needs.
  • We continue to distribute food to affected buildings. A barbecue will be held at 1:00 p.m. today at 400 McCowan Road, a building that has been without power since the storm occurred.
  • Last night in response to the City's call for assistance, staff delivered bottled water, blankets, flashlights, juice, meals and snacks to seven City reception centres.
  • Our priority continues to be providing for our most vulnerable residents, and we continue to connect residents with medical needs, such as oxygen or dialysis treatments, with the Community Care Access Centre.
  • As power is restored to buildings, mechanical technicians are being dispatched to ensure that heating systems and other essential building services are restarting properly.
  • We have arranged with the TTC to provide shuttle service to transport affected residents who need a warm place to stay to nearby City reception centres.
  • Snow removal contractors have been fully mobilized and staff continue to perform salting routines at our properties.
  • Additional personnel continue to be assigned to the Client Care Centre to handle the increased call volume.

We encourage our residents to report incidents that have occurred on Toronto Community Housing property through the Client Care Centre by phone at 416-981-5500 or by email at

Heavy ice can contribute to flooding, downed trees and downed power lines. Residents are reminded to stay away from downed wires and trees that may have an electrical charge. Please report downed wires by calling Toronto Hydro's operation centre at 416-542-8000.

Residents are reminded that 911 is for emergencies only. For all other incidents where police are required, call the non-emergency number at 416-808-2222.

About Toronto Community Housing

Toronto Community Housing ( is Canada's largest social housing provider, and home to 58,500 households with low- and moderate incomes. By providing clean, safe, well-maintained, and affordable homes, Toronto Community Housing delivers better homes, better neighbourhoods and a better Toronto for all.

Media Contact:
Brayden Akers, 416 803-9879,