Ice Storm Recovery Update #4

Ice Storm Recovery Update #4

December 24, 2013

TORONTO, December 24, 2013-Toronto Community Housing continues to operate under our Emergency Response Plan in response to this weekend's ice storm.
  • We continue to monitor and assess the state of our buildings. Our staff continue to inspect all buildings on a daily basis to identify where power outages have occurred, to assess conditions and to check in with residents.
  • As of 10 AM there are 27 buildings containing 2,775 units without power, leaving roughly 7,000 residents still affected by power outages. Many of these buildings are operating on generators to run elevators and common area lighting. The generators do not provide power for heating in all cases.
  • We are encouraging residents to practice caution and exercise proper fire safety if using candles for lighting. We are also advising residents not to use barbecues or propane heaters indoors due to the risk of carbon monoxide.
  • Our staff and volunteers continue going door-to-door with water, flashlights and batteries to check in on our residents and respond to needs. As temperatures drop, staff are distributing blankets to affected residents.
  • The City has declared an Extreme Cold Weather Alert and we are encouraging staff and residents to be alert for anyone who may need assistance.
  • We continue to work to ensure that residents in buildings with extended outages receive nourishing food. We are providing breakfast foods and working to provide a hot meal on a daily basis. We will continue to provide food to residents as the situation requires.
  • Our priority continues to be providing for our most vulnerable residents, and we continue to connect residents with medical needs, such as oxygen or dialysis treatments, with the Community Care Access Centre.
  • We have arranged with the TTC to provide shuttle service to transport affected residents who need a warm place to stay to nearby Reception Centres. We also have an arrangement with a private bus operator to transport people to Reception Centres as needed.
  • As of last night water service has been suspended to the higher floors of some high rises in order to mitigate against burst pipes and flooding. Extra potable water is being delivered to residents in these buildings.
  • Staff have been redeployed to provide 24-hour coverage to buildings without power through the weekend, or until power is restored.
  • Snow removal contractors have been fully mobilized and staff continue to perform salting routines at our properties.
  • Additional personnel have been added to the Client Care Centre to handle the increased call volume.

We encourage our residents to report incidents that have occurred on Toronto Community Housing property through the Client Care Centre by phone at 416-981-5500 or by email at

Heavy ice can contribute to flooding, downed trees and downed power lines. Residents are reminded to stay away from downed wires and trees that may have an electrical charge. Please report downed wires by calling Toronto Hydro's operation centre at 416-542-8000.

Residents are reminded that 911 is for emergencies only. For all other incidents where police are required, call the non-emergency number at 416-808-2222.

About Toronto Community Housing

Toronto Community Housing ( is Canada's largest social housing provider, and home to 58,500 households with low- and moderate incomes. By providing clean, safe, well-maintained, and affordable homes, Toronto Community Housing delivers better homes, better neighbourhoods and a better Toronto for all.

Media Contact:
Brayden Akers, 416 803-9879,